# Getting Started **URL:** https://community.shiphero.com/c/getting-started/7.md [Latest](https://community.shiphero.com/latest.md) · [Categories](https://community.shiphero.com/categories.md) --- ## [About the Getting Started category](https://community.shiphero.com/t/about-the-getting-started-category/19)
**Author:** [@sh-dev](https://community.shiphero.com/u/sh-dev)\ **Replies:** 0\ **Last updated:** [July 11, 2019, 2:35pm UTC](https://community.shiphero.com/t/about-the-getting-started-category/19 "2019-07-11T14:35:03Z")
General technical questions about coding with the API --- ## [Unable to Access ShipHero Sandbox Account After Registration](https://community.shiphero.com/t/unable-to-access-shiphero-sandbox-account-after-registration/3777)
**Author:** [@knntmandabon77](https://community.shiphero.com/u/knntmandabon77)\ **Replies:** 2\ **Last updated:** [September 17, 2026, 8:03pm UTC](https://community.shiphero.com/t/unable-to-access-shiphero-sandbox-account-after-registration/3777 "2026-09-17T20:03:42Z")
Hi, ShipHero Support sent me a link to register for a sandbox account. I completed the registration successfully, but after that, I’m unable to log in to the ShipHero account. I also tried using the credentials I creat… --- ## [Changing status when an order is partially paid](https://community.shiphero.com/t/changing-status-when-an-order-is-partially-paid/3762)
**Author:** [@ccapps](https://community.shiphero.com/u/ccapps)\ **Replies:** 1\ **Last updated:** [August 20, 2026, 12:28pm UTC](https://community.shiphero.com/t/changing-status-when-an-order-is-partially-paid/3762 "2026-08-20T12:28:13Z")
We operate a Shopify app that allows customers to make changes to unfulfilled orders. A merchant recently contacted us regarding when a customer adds an item to an order and how it updates with Shiphero. When a customer… --- ## [Shopify order address update synchronization](https://community.shiphero.com/t/shopify-order-address-update-synchronization/3755)
**Author:** [@pill](https://community.shiphero.com/u/pill)\ **Replies:** 1\ **Last updated:** [August 4, 2026, 8:00pm UTC](https://community.shiphero.com/t/shopify-order-address-update-synchronization/3755 "2026-08-04T20:00:55Z")
Hi everyone, Quick question about the Shopify integration: We have a Shopify app that automatically validates and corrects shipping addresses after an order is placed. The flow is: The customer places an order in Sho… --- ## [How to get a shiphero test account](https://community.shiphero.com/t/how-to-get-a-shiphero-test-account/3662)
**Author:** [@farhan](https://community.shiphero.com/u/farhan)\ **Replies:** 2\ **Last updated:** [February 28, 2026, 7:15am UTC](https://community.shiphero.com/t/how-to-get-a-shiphero-test-account/3662 "2026-02-28T07:15:27Z")
Can anyone help me to get a test account , I have email at support@shiphero.com. They answer but they ask this “Please ensure that you have included all the necessary details for issue analysis, including URLs, clear ste… --- ## [Moving from Extensiv 3PL WMS to ShipHero: API endpoint & setup questions](https://community.shiphero.com/t/moving-from-extensiv-3pl-wms-to-shiphero-api-endpoint-setup-questions/3623)
**Author:** [@angus](https://community.shiphero.com/u/angus)\ **Replies:** 2\ **Last updated:** [December 30, 2025, 6:08pm UTC](https://community.shiphero.com/t/moving-from-extensiv-3pl-wms-to-shiphero-api-endpoint-setup-questions/3623 "2025-12-30T18:08:28Z")
I’m coming from Extensiv 3PL Warehouse Manager and am comfortable with their REST endpoints. This client wants the same integration behavior they had in Extensiv, but now against ShipHero. I’m new to ShipHero’s API style… --- ## [Can not get access token "Unauthorized"](https://community.shiphero.com/t/can-not-get-access-token-unauthorized/1412)
**Author:** [@vegeman](https://community.shiphero.com/u/vegeman)\ **Replies:** 32\ **Last updated:** [December 19, 2025, 3:31pm UTC](https://community.shiphero.com/t/can-not-get-access-token-unauthorized/1412 "2025-12-19T15:31:58Z")
Hello there, I can not pass the very first authorization API and I am 100% sure that I input the right username and password of the platform https://app.shiphero.com/ I tried on postman and command line and both are no… --- ## [Workforce Hero-Paychex Flex Integration](https://community.shiphero.com/t/workforce-hero-paychex-flex-integration/3602)
**Author:** [@JoeNicholsPP25](https://community.shiphero.com/u/JoeNicholsPP25)\ **Replies:** 1\ **Last updated:** [November 14, 2025, 3:19pm UTC](https://community.shiphero.com/t/workforce-hero-paychex-flex-integration/3602 "2025-11-14T15:19:25Z")
We are preparing to transition to Paychex Flex as our payroll provider. We plan to continue using Workforce Hero within ShipHero, but we’d like to avoid employees having to duplicate their clock-ins. Is there a way to in… --- ## [Two WMS's in my operation](https://community.shiphero.com/t/two-wmss-in-my-operation/3584)
**Author:** [@FrankatLindas](https://community.shiphero.com/u/FrankatLindas)\ **Replies:** 0\ **Last updated:** [October 23, 2025, 2:26pm UTC](https://community.shiphero.com/t/two-wmss-in-my-operation/3584 "2025-10-23T14:26:39Z")
Hi all, The business I support is about to go to a multi WMS operation, where the existing warehouse will continue to use Shiphero but the 3PL we are partnering with uses their own. Additional background: Our Shiphero … --- ## [Inventory Change Webhook, location\_id](https://community.shiphero.com/t/inventory-change-webhook-location-id/3552)
**Author:** [@amartini](https://community.shiphero.com/u/amartini)\ **Replies:** 1\ **Last updated:** [September 29, 2025, 5:40pm UTC](https://community.shiphero.com/t/inventory-change-webhook-location-id/3552 "2025-09-29T17:40:28Z")
Good morning, As the webhook body in the developers site says: { "webhook\_type": "Inventory Change", "account\_uuid": "QWNjb3VudDo2Mzg5OA==", "account\_id": 18963, "warehouse\_id": 76733, "warehouse\_uuid": "V2Fy… --- ## [Purchase Order Cancellation](https://community.shiphero.com/t/purchase-order-cancellation/3551)
**Author:** [@adey](https://community.shiphero.com/u/adey)\ **Replies:** 1\ **Last updated:** [September 29, 2025, 5:36pm UTC](https://community.shiphero.com/t/purchase-order-cancellation/3551 "2025-09-29T17:36:53Z")
Hi, I’m attempting to do PO cancellations but I’m getting this error - “Permission denied”. Any advice on how to resolve this please? --- ## [Error message - product\_add\_to\_warehouse mutation](https://community.shiphero.com/t/error-message-product-add-to-warehouse-mutation/3550)
**Author:** [@adey](https://community.shiphero.com/u/adey)\ **Replies:** 1\ **Last updated:** [September 29, 2025, 5:35pm UTC](https://community.shiphero.com/t/error-message-product-add-to-warehouse-mutation/3550 "2025-09-29T17:35:48Z")
Hi all, I’m currently attempting to add products to other warehouses using this product\_add\_to\_warehouse mutation but I’m encountering this error message. Please could you advise me on how to resolve it? --- ## [Carrier/service allocation when ShipHero doesn’t support rate shopping](https://community.shiphero.com/t/carrier-service-allocation-when-shiphero-doesn-t-support-rate-shopping/3540)
**Author:** [@pushpinderbagga](https://community.shiphero.com/u/pushpinderbagga)\ **Replies:** 1\ **Last updated:** [September 29, 2025, 5:24pm UTC](https://community.shiphero.com/t/carrier-service-allocation-when-shiphero-doesn-t-support-rate-shopping/3540 "2025-09-29T17:24:56Z")
We use carriers not supported by ShipHero’s native rate shopping, so we can’t automatically select the cheapest option without an external system. We have an external system can handle the rate shopping and return the c… --- ## [How to Handle Rate Limits When Using the Shiphero API?](https://community.shiphero.com/t/how-to-handle-rate-limits-when-using-the-shiphero-api/3537)
**Author:** [@kayoj](https://community.shiphero.com/u/kayoj)\ **Replies:** 1\ **Last updated:** [September 29, 2025, 4:25pm UTC](https://community.shiphero.com/t/how-to-handle-rate-limits-when-using-the-shiphero-api/3537 "2025-09-29T16:25:14Z")
Hello I am just getting started with the Shiphero API and I’m running into issues with rate limits when pulling large amounts of data. :slightly\_smiling\_face: Sometimes the requests fail or return partial results, and I… --- ## [Existing Salesforce/ShipHero connector?](https://community.shiphero.com/t/existing-salesforce-shiphero-connector/3535)
**Author:** [@shaun](https://community.shiphero.com/u/shaun)\ **Replies:** 1\ **Last updated:** [September 29, 2025, 4:20pm UTC](https://community.shiphero.com/t/existing-salesforce-shiphero-connector/3535 "2025-09-29T16:20:41Z")
Hello, we are embarking on a project to integrate a Salesforce system with ShipHero and before we get started I thought it would be a good idea to check with this developer community to see if there is any third party in… --- ## [Request for Order Cancellation Webhook Setup for Carrier Integration](https://community.shiphero.com/t/request-for-order-cancellation-webhook-setup-for-carrier-integration/3536)
**Author:** [@lramos](https://community.shiphero.com/u/lramos)\ **Replies:** 5\ **Last updated:** [September 2, 2025, 5:33pm UTC](https://community.shiphero.com/t/request-for-order-cancellation-webhook-setup-for-carrier-integration/3536 "2025-09-02T17:33:57Z")
As a carrier, we’re currently integrated through the Generate Label Webhook. While that webhook works as expected for label creation, we’ve noticed that when a client cancels or voids an order in ShipHero, we don’t recei… --- ## [After product is created what's next?](https://community.shiphero.com/t/after-product-is-created-whats-next/1561)
**Author:** [@shannenscreencloud](https://community.shiphero.com/u/shannenscreencloud)\ **Replies:** 1\ **Last updated:** [September 17, 2021, 7:24pm UTC](https://community.shiphero.com/t/after-product-is-created-whats-next/1561 "2021-09-17T19:24:07Z")
I have used the API to create a product in Shiphero. What is the next steps? Is this correct? I create an order Does Shiphero automatically create the shipment after an order is placed or should I do that? With the o… --- ## [Create label webhook - clarification on packages\[\].name field](https://community.shiphero.com/t/create-label-webhook-clarification-on-packages-name-field/3475)
**Author:** [@lramos](https://community.shiphero.com/u/lramos)\ **Replies:** 6\ **Last updated:** [July 9, 2025, 6:31pm UTC](https://community.shiphero.com/t/create-label-webhook-clarification-on-packages-name-field/3475 "2025-07-09T18:31:07Z")
In the webhook documentation, I see that the “name” field in the response echoes back the same value of the same-named field in the request. During testing, we noticed that if we don’t echo back this field, the ShipHero … --- ## [Webhook authentication – support for request header tokens?](https://community.shiphero.com/t/webhook-authentication-support-for-request-header-tokens/3458)
**Author:** [@lramos](https://community.shiphero.com/u/lramos)\ **Replies:** 5\ **Last updated:** [June 20, 2025, 7:25pm UTC](https://community.shiphero.com/t/webhook-authentication-support-for-request-header-tokens/3458 "2025-06-20T19:25:50Z")
We’re currently integrating with ShipHero’s webhooks and had a quick question regarding security: is there any way to include a form of authentication (e.g., a secret token or API key) in the webhook request headers? Thi… --- ## [Access to development sandbox](https://community.shiphero.com/t/access-to-development-sandbox/3104)
**Author:** [@Quantic](https://community.shiphero.com/u/Quantic)\ **Replies:** 7\ **Last updated:** [June 13, 2025, 6:56pm UTC](https://community.shiphero.com/t/access-to-development-sandbox/3104 "2025-06-13T18:56:10Z")
We are working on integrating of ShipHero with our e-commerce platform. We have sent messages to the contact email and have also gone through the Partners form on this URL: shiphero .com/partners/ Which redirects to 40… --- ## [WooCommerce + ShipHero Order Syncing Issues](https://community.shiphero.com/t/woocommerce-shiphero-order-syncing-issues/3022)
**Author:** [@EthanWT](https://community.shiphero.com/u/EthanWT)\ **Replies:** 2\ **Last updated:** [May 27, 2025, 12:38pm UTC](https://community.shiphero.com/t/woocommerce-shiphero-order-syncing-issues/3022 "2025-05-27T12:38:49Z")
Hiya Guys, So, i have just connected my Wordpress store (WooCommerce) to Shiphero, the API seems to be fine, if i check connection it shows everything as connected but it does not pull any orders through. Could someone… --- ## [Webhook Creation and Function Extra Documentation](https://community.shiphero.com/t/webhook-creation-and-function-extra-documentation/3049)
**Author:** [@erik](https://community.shiphero.com/u/erik)\ **Replies:** 2\ **Last updated:** [May 27, 2025, 11:32am UTC](https://community.shiphero.com/t/webhook-creation-and-function-extra-documentation/3049 "2025-05-27T11:32:47Z")
Hi, As general context about what I’m trying to do, I want to receive an update whenever goods are sent out and whenever goods are received by Shiphero. Hence I found the PO Update webhook and the Shipment Update webhoo… --- ## [Help with API Authentication Error](https://community.shiphero.com/t/help-with-api-authentication-error/2950)
**Author:** [@gregbowers](https://community.shiphero.com/u/gregbowers)\ **Replies:** 1\ **Last updated:** [June 19, 2024, 4:06pm UTC](https://community.shiphero.com/t/help-with-api-authentication-error/2950 "2024-06-19T16:06:49Z")
Hello :slightly\_smiling\_face: I am new to using the ShipHero API and I am facing an issue . I am trying to authenticate my requests ; but I keep getting an “Invalid Credentials” error. :thinking: :thinking: I have gene… --- ## [Sandbox account?](https://community.shiphero.com/t/sandbox-account/3389)
**Author:** [@Eight50](https://community.shiphero.com/u/Eight50)\ **Replies:** 1\ **Last updated:** [May 9, 2025, 2:27pm UTC](https://community.shiphero.com/t/sandbox-account/3389 "2025-05-09T14:27:27Z")
We are looking to link a BI platform with shiphero. Is there a developer account/sandbox available for 3rd party products? Thanks! --- ## [Help with Standard "Orders Are Late" Widget](https://community.shiphero.com/t/help-with-standard-orders-are-late-widget/3384)
**Author:** [@Jarryd](https://community.shiphero.com/u/Jarryd)\ **Replies:** 4\ **Last updated:** [May 8, 2025, 2:39pm UTC](https://community.shiphero.com/t/help-with-standard-orders-are-late-widget/3384 "2025-05-08T14:39:31Z")
In my base dashboard I have the “Orders Are Late” widget showing my past due orders. Some of my orders are showing dates with a red font and some of my orders are showing dates with a green font. Can someone help elabor… --- ## [Deleting "paid bill"](https://community.shiphero.com/t/deleting-paid-bill/3367)
**Author:** [@rest25](https://community.shiphero.com/u/rest25)\ **Replies:** 0\ **Last updated:** [April 29, 2025, 9:52pm UTC](https://community.shiphero.com/t/deleting-paid-bill/3367 "2025-04-29T21:52:50Z")
We had someone mark a bill as paid on accident, and now I can’t run billing correctly for that account. How do I change the status of the bill from Paid to Unpaid, so I can then delete it? Tried via the API and it’s loc… --- ## [New User - Intergration help](https://community.shiphero.com/t/new-user-intergration-help/3318)
**Author:** [@Amsco](https://community.shiphero.com/u/Amsco)\ **Replies:** 1\ **Last updated:** [April 14, 2025, 9:18pm UTC](https://community.shiphero.com/t/new-user-intergration-help/3318 "2025-04-14T21:18:18Z")
We are a new user and need help with a situation. We are looking for a way to integrate the Faire marketplace into ShipHero. We tried Faire \> Shopify \> ShipHero, but it doesn’t work. Now we want to try Faire \> ShipSta… --- ## [Automation Rules do not call the URL for callback](https://community.shiphero.com/t/automation-rules-do-not-call-the-url-for-callback/3209)
**Author:** [@rhaymison](https://community.shiphero.com/u/rhaymison)\ **Replies:** 1\ **Last updated:** [February 27, 2025, 2:54pm UTC](https://community.shiphero.com/t/automation-rules-do-not-call-the-url-for-callback/3209 "2025-02-27T14:54:07Z")
I created a Role so that when an order is created and a product has a tag it calls a callback to send the created order as posted here: https://developer.shiphero.com/webhooks#ar-webhook When the order is created, the … --- ## [CSV Export of Boxes Table](https://community.shiphero.com/t/csv-export-of-boxes-table/3173)
**Author:** [@rest25](https://community.shiphero.com/u/rest25)\ **Replies:** 2\ **Last updated:** [January 13, 2025, 7:46pm UTC](https://community.shiphero.com/t/csv-export-of-boxes-table/3173 "2025-01-13T19:46:10Z")
Hello, we are looking to automate low inventory item alerts, in specific, our “shipping-boxes” which is under a specific tab in SH. This table is NOT considered inventory, so you can’t pull that much info from the API’s … --- ## [How to Query cycle\_count, Need cycle count batch\_id](https://community.shiphero.com/t/how-to-query-cycle-count-need-cycle-count-batch-id/3141)
**Author:** [@Venkatesh](https://community.shiphero.com/u/Venkatesh)\ **Replies:** 1\ **Last updated:** [December 10, 2024, 4:47pm UTC](https://community.shiphero.com/t/how-to-query-cycle-count-need-cycle-count-batch-id/3141 "2024-12-10T16:47:50Z")
Hi Team, Is there currently a way to fetch cycle count details through the ShipHero API or GraphQL, or will this be possible in the future? Specifically, we need the batch ID for each cycle count. A prompt response wou… [Next page](https://community.shiphero.com/c/getting-started/7.md?page=1)