# Latest **URL:** https://community.shiphero.com/latest.md [Latest](https://community.shiphero.com/latest.md) · [Categories](https://community.shiphero.com/categories.md) --- ## [ShipHero Sandbox GraphQL API Access](https://community.shiphero.com/t/shiphero-sandbox-graphql-api-access/3778)
**Author:** [@knntmandabon77](https://community.shiphero.com/u/knntmandabon77)\ **Replies:** 6\ **Last updated:** [September 21, 2026, 4:01pm UTC](https://community.shiphero.com/t/shiphero-sandbox-graphql-api-access/3778 "2026-09-21T16:01:20Z")
Hi, I’m currently working with the ShipHero sandbox and was able to authenticate successfully and receive both an access token and refresh token. However, when I use the access token to make a GraphQL request, I’m gett… --- ## [Unable to Access ShipHero Sandbox Account After Registration](https://community.shiphero.com/t/unable-to-access-shiphero-sandbox-account-after-registration/3777)
**Author:** [@knntmandabon77](https://community.shiphero.com/u/knntmandabon77)\ **Replies:** 2\ **Last updated:** [September 17, 2026, 8:03pm UTC](https://community.shiphero.com/t/unable-to-access-shiphero-sandbox-account-after-registration/3777 "2026-09-17T20:03:42Z")
Hi, ShipHero Support sent me a link to register for a sandbox account. I completed the registration successfully, but after that, I’m unable to log in to the ShipHero account. I also tried using the credentials I creat… --- ## [\[BUG?\] Creating return with self return label](https://community.shiphero.com/t/bug-creating-return-with-self-return-label/3726)
**Author:** [@ocastx](https://community.shiphero.com/u/ocastx)\ **Replies:** 5\ **Last updated:** [September 11, 2026, 4:04pm UTC](https://community.shiphero.com/t/bug-creating-return-with-self-return-label/3726 "2026-09-11T16:04:37Z")
Hi, we’ve been using the GraphQL API to create returns. At the moment our customers are going through customer service to register a return, for which they create the return manually and select the Label Type “Self Retu… --- ## [Shipment\_create mutation issue with line\_item\_ids , line\_items fields](https://community.shiphero.com/t/shipment-create-mutation-issue-with-line-item-ids-line-items-fields/3773)
**Author:** [@kevchcm](https://community.shiphero.com/u/kevchcm)\ **Replies:** 1\ **Last updated:** [September 10, 2026, 4:42pm UTC](https://community.shiphero.com/t/shipment-create-mutation-issue-with-line-item-ids-line-items-fields/3773 "2026-09-10T16:42:49Z")
I’m having an issue creating a shipment. I’m getting the following errors: { "errors": \[ { "message": "Field 'CreateShipmentInput.line\_items' of required type '\[CreateShipmentLineItemInput\]!' was not provid… --- ## [Clarification on Tracking Status Updates via Webhook or GraphQL API](https://community.shiphero.com/t/clarification-on-tracking-status-updates-via-webhook-or-graphql-api/3771)
**Author:** [@fnsusa](https://community.shiphero.com/u/fnsusa)\ **Replies:** 1\ **Last updated:** [September 9, 2026, 7:53pm UTC](https://community.shiphero.com/t/clarification-on-tracking-status-updates-via-webhook-or-graphql-api/3771 "2026-09-09T19:53:47Z")
We are currently working on synchronizing shipment tracking statuses from ShipHero into our system, and I would like to confirm the recommended approach. Based on the ShipHero Developer documentation and Community discu… --- ## [Integration with AI products](https://community.shiphero.com/t/integration-with-ai-products/3769)
**Author:** [@tripleDev](https://community.shiphero.com/u/tripleDev)\ **Replies:** 1\ **Last updated:** [September 7, 2026, 3:07pm UTC](https://community.shiphero.com/t/integration-with-ai-products/3769 "2026-09-07T15:07:01Z")
Hi, We would like to offer Shiphero integration to our product via MCP. I created a CIMD URL already but when I try to connect I get this error: invalid\_request: Unknown client: {CIMD URL} Can you detail what’s the pro… --- ## [Return kit conponents via API](https://community.shiphero.com/t/return-kit-conponents-via-api/3700)
**Author:** [@mendyshipfrankly](https://community.shiphero.com/u/mendyshipfrankly)\ **Replies:** 6\ **Last updated:** [September 3, 2026, 7:49pm UTC](https://community.shiphero.com/t/return-kit-conponents-via-api/3700 "2026-09-03T19:49:46Z")
Can I create a return on a regular kit sku but only for one of the components via API? --- ## [Product\_create weight error — "weight\_in\_oz must be between 0 and 9999.9999"](https://community.shiphero.com/t/product-create-weight-error-weight-in-oz-must-be-between-0-and-9999-9999/3768)
**Author:** [@acetinamac](https://community.shiphero.com/u/acetinamac)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 8:22pm UTC](https://community.shiphero.com/t/product-create-weight-error-weight-in-oz-must-be-between-0-and-9999-9999/3768 "2026-08-27T20:22:47Z")
Hi ShipHero team, We’re getting this error on product\_create for one of our child accounts (3PL, using customer\_account\_id): weight\_in\_oz must be between 0 and 9999.9999 with at most 4 decimal places We sent dimension… --- ## [UsePylon.com Approved for MCP?](https://community.shiphero.com/t/usepylon-com-approved-for-mcp/3752)
**Author:** [@Ericd](https://community.shiphero.com/u/Ericd)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 4:40pm UTC](https://community.shiphero.com/t/usepylon-com-approved-for-mcp/3752 "2026-08-27T16:40:04Z")
Are we able to get USEPylon.com approved for MCP usage? I just tried to authorize it, and it looks like ShipHero is blocking the callback URL. --- ## [Adding bulk orders to shipping container](https://community.shiphero.com/t/adding-bulk-orders-to-shipping-container/3715)
**Author:** [@Dhixon](https://community.shiphero.com/u/Dhixon)\ **Replies:** 1\ **Last updated:** [August 26, 2026, 6:30pm UTC](https://community.shiphero.com/t/adding-bulk-orders-to-shipping-container/3715 "2026-08-26T18:30:42Z")
Is there a way to scan a bulk order to shipping container without scanning every single package to the shipping container? --- ## [Adding Tracking Number to Existing Return](https://community.shiphero.com/t/adding-tracking-number-to-existing-return/3764)
**Author:** [@airalingat](https://community.shiphero.com/u/airalingat)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 8:49pm UTC](https://community.shiphero.com/t/adding-tracking-number-to-existing-return/3764 "2026-08-21T20:49:41Z")
Hi ShipHero Support, We’re integrating ShipHero’s Returns API into our returns portal and have a question about adding a customer-submitted tracking number to an existing return. Our flow is: We create a return via r… --- ## [Changing status when an order is partially paid](https://community.shiphero.com/t/changing-status-when-an-order-is-partially-paid/3762)
**Author:** [@ccapps](https://community.shiphero.com/u/ccapps)\ **Replies:** 1\ **Last updated:** [August 20, 2026, 12:28pm UTC](https://community.shiphero.com/t/changing-status-when-an-order-is-partially-paid/3762 "2026-08-20T12:28:13Z")
We operate a Shopify app that allows customers to make changes to unfulfilled orders. A merchant recently contacted us regarding when a customer adds an item to an order and how it updates with Shiphero. When a customer… --- ## [Is there a way to trigger an inventory sync to a WooCommerce store?](https://community.shiphero.com/t/is-there-a-way-to-trigger-an-inventory-sync-to-a-woocommerce-store/3757)
**Author:** [@shaun](https://community.shiphero.com/u/shaun)\ **Replies:** 3\ **Last updated:** [August 13, 2026, 9:09pm UTC](https://community.shiphero.com/t/is-there-a-way-to-trigger-an-inventory-sync-to-a-woocommerce-store/3757 "2026-08-13T21:09:45Z")
We are setup with the WooCommerce connector which automatically syncs inventory values from ShipHero to WooCommerce, it works well overall but we have had a couple instances where for whatever (unknown) reason our WooCom… --- ## [Required ship date returning error](https://community.shiphero.com/t/required-ship-date-returning-error/3761)
**Author:** [@lflaerty](https://community.shiphero.com/u/lflaerty)\ **Replies:** 1\ **Last updated:** [August 12, 2026, 7:04pm UTC](https://community.shiphero.com/t/required-ship-date-returning-error/3761 "2026-08-12T19:04:41Z")
Hi folks, I’m trying to set up a dashboard that will show specific orders that need to be fulfilled within the next week. When I passed required\_ship\_date\_from / required\_ship\_date\_to as filter arguments to the orders q… --- ## [Product\_Update - Update and delete images and cases](https://community.shiphero.com/t/product-update-update-and-delete-images-and-cases/2887)
**Author:** [@Webtimisten](https://community.shiphero.com/u/Webtimisten)\ **Replies:** 10\ **Last updated:** [August 10, 2026, 5:10pm UTC](https://community.shiphero.com/t/product-update-update-and-delete-images-and-cases/2887 "2026-08-10T17:10:37Z")
We need a way to maintain images and cases and probably also other array based values. Right now we’re unable to remove existing images and cases via GraphQL. Once whey are added, we can’t delete them again via GraphQL.… --- ## [Shopify order address update synchronization](https://community.shiphero.com/t/shopify-order-address-update-synchronization/3755)
**Author:** [@pill](https://community.shiphero.com/u/pill)\ **Replies:** 1\ **Last updated:** [August 4, 2026, 8:00pm UTC](https://community.shiphero.com/t/shopify-order-address-update-synchronization/3755 "2026-08-04T20:00:55Z")
Hi everyone, Quick question about the Shopify integration: We have a Shopify app that automatically validates and corrects shipping addresses after an order is placed. The flow is: The customer places an order in Sho… --- ## [How to return 2 most recent inventory snapshots?](https://community.shiphero.com/t/how-to-return-2-most-recent-inventory-snapshots/3753)
**Author:** [@jeremyw](https://community.shiphero.com/u/jeremyw)\ **Replies:** 3\ **Last updated:** [August 3, 2026, 10:00am UTC](https://community.shiphero.com/t/how-to-return-2-most-recent-inventory-snapshots/3753 "2026-08-03T10:00:07Z")
Hello! I’m trying to query the last 2 most recent inventory snapshots via the API, but no matter what I’ve tried, I always gets results that are years old, either from 2020 or 2021. We’re definitely running one at leas… --- ## [SSCC data on order confirmation payload](https://community.shiphero.com/t/sscc-data-on-order-confirmation-payload/3754)
**Author:** [@ma.c7](https://community.shiphero.com/u/ma.c7)\ **Replies:** 1\ **Last updated:** [July 30, 2026, 6:01pm UTC](https://community.shiphero.com/t/sscc-data-on-order-confirmation-payload/3754 "2026-07-30T18:01:27Z")
Hello fellow Shiphero users, I am trying to figure out how I can capture SSCC numbers generated through Shiphero for the dispatch of a B2B/Retailer/EDI order. Does anyone has any sample payload that goes through the reg… --- ## [Shipments Created via API Not Showing in Shipments Report](https://community.shiphero.com/t/shipments-created-via-api-not-showing-in-shipments-report/3749)
**Author:** [@kevchcm](https://community.shiphero.com/u/kevchcm)\ **Replies:** 4\ **Last updated:** [July 22, 2026, 8:49pm UTC](https://community.shiphero.com/t/shipments-created-via-api-not-showing-in-shipments-report/3749 "2026-07-22T20:49:04Z")
I have a custom system that creates UPS shipments for orders, but they aren’t showing up in the Shipments Report. This is causing issues for our accounting department, as they rely on that report to track shipping expens… --- ## [Product Case Barcodes Endpoint?](https://community.shiphero.com/t/product-case-barcodes-endpoint/2148)
**Author:** [@fairweather](https://community.shiphero.com/u/fairweather)\ **Replies:** 4\ **Last updated:** [July 21, 2026, 7:19pm UTC](https://community.shiphero.com/t/product-case-barcodes-endpoint/2148 "2026-07-21T19:19:08Z")
There is a feature in product management to assign alternative barcodes using the Product Case Barcodes. I can’t find anything in the API that allows me to add these. Am I missing something or not looking in the right pl… --- ## [Fetch tote history and purchase order in order api](https://community.shiphero.com/t/fetch-tote-history-and-purchase-order-in-order-api/3737)
**Author:** [@Jaypalsinh](https://community.shiphero.com/u/Jaypalsinh)\ **Replies:** 8\ **Last updated:** [July 13, 2026, 3:35pm UTC](https://community.shiphero.com/t/fetch-tote-history-and-purchase-order-in-order-api/3737 "2026-07-13T15:35:09Z")
Hello, I hope you are doing well. I am currently using the GraphQL API to fetch order data. I have a question regarding fetching tote history and purchase order data for a particular order. I cannot find these details… --- ## [How to specify third\_party\_shipper on order\_create](https://community.shiphero.com/t/how-to-specify-third-party-shipper-on-order-create/2800)
**Author:** [@randycox](https://community.shiphero.com/u/randycox)\ **Replies:** 9\ **Last updated:** [July 8, 2026, 12:35pm UTC](https://community.shiphero.com/t/how-to-specify-third-party-shipper-on-order-create/2800 "2026-07-08T12:35:59Z")
We need to be able to create an order via the GraphQL API (order\_create mutation), but I’m not seeing a way to specify the third\_party\_shipper on create. Can this be done via the api? I was assuming I’d be able to pass… --- ## [Request for Tote History Data Access for ShipHero Orders](https://community.shiphero.com/t/request-for-tote-history-data-access-for-shiphero-orders/3740)
**Author:** [@rickto.123](https://community.shiphero.com/u/rickto.123)\ **Replies:** 1\ **Last updated:** [July 3, 2026, 6:53pm UTC](https://community.shiphero.com/t/request-for-tote-history-data-access-for-shiphero-orders/3740 "2026-07-03T18:53:23Z")
We are developing a private app to display ShipHero order data and order history. For this, we require the tote\_history data for tote\_id : VG90ZTozNDM4NzM3OA== I have shared a video showing how we are trying to fetch th… --- ## [504 Gateway Time-out at Pagination (Orders)](https://community.shiphero.com/t/504-gateway-time-out-at-pagination-orders/3678)
**Author:** [@davidelek](https://community.shiphero.com/u/davidelek)\ **Replies:** 2\ **Last updated:** [July 2, 2026, 7:16am UTC](https://community.shiphero.com/t/504-gateway-time-out-at-pagination-orders/3678 "2026-07-02T07:16:15Z")
Hey! We are paginating through the Orders with the GraphQL API, and lots of our requests end up in 504 Gateway Time-out errors. We queried many fields on the Order object, some sub pages (like attachment), etc. But when… --- ## [POs not showing attachments in API response](https://community.shiphero.com/t/pos-not-showing-attachments-in-api-response/3721)
**Author:** [@snowfreaks](https://community.shiphero.com/u/snowfreaks)\ **Replies:** 5\ **Last updated:** [July 1, 2026, 7:02pm UTC](https://community.shiphero.com/t/pos-not-showing-attachments-in-api-response/3721 "2026-07-01T19:02:31Z")
Hi there, we’re pulling purchase order data via your Public GraphQL API and warehouse-uploaded photos are visible in the ShipHero web UI but completely absent from the API response. In the web UI our PO shows 3 attach… --- ## [Empty x-shiphero-hmac-sha256 webhook signature](https://community.shiphero.com/t/empty-x-shiphero-hmac-sha256-webhook-signature/3688)
**Author:** [@sgriffin](https://community.shiphero.com/u/sgriffin)\ **Replies:** 4\ **Last updated:** [July 1, 2026, 6:59pm UTC](https://community.shiphero.com/t/empty-x-shiphero-hmac-sha256-webhook-signature/3688 "2026-07-01T18:59:22Z")
Hi, I’m hitting the same issue as this thread: Webhook has empty x-shiphero-hmac-sha256 signature . PO Update and other webhooks on the same account sign fine. Tried re-registering under both the 3PL and customer accou… --- ## [How to use pick\_priority?](https://community.shiphero.com/t/how-to-use-pick-priority/3665)
**Author:** [@david](https://community.shiphero.com/u/david)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 6:30pm UTC](https://community.shiphero.com/t/how-to-use-pick-priority/3665 "2026-07-01T18:30:37Z")
Can you give a quick explanation of how Location.pick\_priority should be used? Our interest is in designating a handful of locations as the preferred place for orders to allocate if inventory is available. If that is th… --- ## [Need Shiphrero Order Update WebHooks](https://community.shiphero.com/t/need-shiphrero-order-update-webhooks/3618)
**Author:** [@ajay](https://community.shiphero.com/u/ajay)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 5:25pm UTC](https://community.shiphero.com/t/need-shiphrero-order-update-webhooks/3618 "2026-07-01T17:25:36Z")
Hi Team, Which webhook should I use to detect new order history logs (order events)? Sample Query: query { orders(customer\_account\_id: “QWNjbnflngsnan==”) { request\_id complexity data(first: 10) { edges { … --- ## [Return the inventory-change id in API mutation responses?](https://community.shiphero.com/t/return-the-inventory-change-id-in-api-mutation-responses/3677)
**Author:** [@david](https://community.shiphero.com/u/david)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 5:15pm UTC](https://community.shiphero.com/t/return-the-inventory-change-id-in-api-mutation-responses/3677 "2026-07-01T17:15:55Z")
When we call the inventory\_add and inventory\_remove GraphQL mutations, the response currently returns the updated warehouse product but not the id of the inventory change record that the mutation created. However, the in… --- ## [New account ID field in your Community profile](https://community.shiphero.com/t/new-account-id-field-in-your-community-profile/3734)
**Author:** [@jjconti](https://community.shiphero.com/u/jjconti)\ **Replies:** 0\ **Last updated:** [July 1, 2026, 11:07am UTC](https://community.shiphero.com/t/new-account-id-field-in-your-community-profile/3734 "2026-07-01T11:07:50Z")
We’ve added a new field to your Community profile where you can enter your ShipHero account ID. This will help ShipHero agents provide more accurate replies in the forum. [Next page](https://community.shiphero.com/latest.md?page=1)