# Latest **URL:** https://community.shiphero.com/latest.md?page=1 [Latest](https://community.shiphero.com/latest.md) · [Categories](https://community.shiphero.com/categories.md) **Page:** 2 --- ## [Return the inventory-change id in API mutation responses?](https://community.shiphero.com/t/return-the-inventory-change-id-in-api-mutation-responses/3677)
**Author:** [@david](https://community.shiphero.com/u/david)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 5:15pm UTC](https://community.shiphero.com/t/return-the-inventory-change-id-in-api-mutation-responses/3677 "2026-07-01T17:15:55Z")
When we call the inventory\_add and inventory\_remove GraphQL mutations, the response currently returns the updated warehouse product but not the id of the inventory change record that the mutation created. However, the in… --- ## [New account ID field in your Community profile](https://community.shiphero.com/t/new-account-id-field-in-your-community-profile/3734)
**Author:** [@jjconti](https://community.shiphero.com/u/jjconti)\ **Replies:** 0\ **Last updated:** [July 1, 2026, 11:07am UTC](https://community.shiphero.com/t/new-account-id-field-in-your-community-profile/3734 "2026-07-01T11:07:50Z")
We’ve added a new field to your Community profile where you can enter your ShipHero account ID. This will help ShipHero agents provide more accurate replies in the forum. --- ## [PO# Field Not Available?](https://community.shiphero.com/t/po-field-not-available/3732)
**Author:** [@Alli](https://community.shiphero.com/u/Alli)\ **Replies:** 3\ **Last updated:** [June 30, 2026, 8:46pm UTC](https://community.shiphero.com/t/po-field-not-available/3732 "2026-06-30T20:46:07Z")
Hello! We use Shopify Plus B2B integrated directly with ShipHero. When our team creates wholesale orders in Shopify, we manually enter our customer’s PO# into Shopify’s PO field. Our challenge is that ShipHero only imp… --- ## [Order Create custom\_barcode in line items displaying incorrect information](https://community.shiphero.com/t/order-create-custom-barcode-in-line-items-displaying-incorrect-information/3710)
**Author:** [@kevchcm](https://community.shiphero.com/u/kevchcm)\ **Replies:** 3\ **Last updated:** [June 30, 2026, 8:40pm UTC](https://community.shiphero.com/t/order-create-custom-barcode-in-line-items-displaying-incorrect-information/3710 "2026-06-30T20:40:12Z")
I’m trying to use the custom\_barcode field in the line items when creating an order. The field isn’t saving the correct data; it’s saving the data from the barcode field. In this test, I pass “TestCustomBarcode… --- ## [Query products that have dangerous goods, including type of DG](https://community.shiphero.com/t/query-products-that-have-dangerous-goods-including-type-of-dg/3727)
**Author:** [@sashburn](https://community.shiphero.com/u/sashburn)\ **Replies:** 1\ **Last updated:** [June 29, 2026, 5:27pm UTC](https://community.shiphero.com/t/query-products-that-have-dangerous-goods-including-type-of-dg/3727 "2026-06-29T17:27:10Z")
I’m not finding information in the API documentation that allows me to query products that have been flagged Dangerous Goods and to provide which dangerous goods setting the product(s) have. --- ## [Is there a delivery timestamp in GraphQL API](https://community.shiphero.com/t/is-there-a-delivery-timestamp-in-graphql-api/3680)
**Author:** [@msacco6](https://community.shiphero.com/u/msacco6)\ **Replies:** 1\ **Last updated:** [June 26, 2026, 12:50pm UTC](https://community.shiphero.com/t/is-there-a-delivery-timestamp-in-graphql-api/3680 "2026-06-26T12:50:46Z")
Does the public GraphQL API expose delivery timestamp or tracking event history for outbound ShippingLabel records? We can see tracking\_status, delivered, picked\_up, tracking\_url, and parcelview\_url, but we need delivere… --- ## [Identify item location during order picking (Single Order)](https://community.shiphero.com/t/identify-item-location-during-order-picking-single-order/3679)
**Author:** [@Altair](https://community.shiphero.com/u/Altair)\ **Replies:** 2\ **Last updated:** [June 25, 2026, 6:57pm UTC](https://community.shiphero.com/t/identify-item-location-during-order-picking-single-order/3679 "2026-06-25T18:57:18Z")
Hi Team, We would like to check which API or attribute we should use to identify which location the item is being picked from when user starts picking the order from mobile app via “Single Order” mode. E.g: If apples a… --- ## [API to create client account under 3PL?](https://community.shiphero.com/t/api-to-create-client-account-under-3pl/535)
**Author:** [@atlatin](https://community.shiphero.com/u/atlatin)\ **Replies:** 4\ **Last updated:** [June 19, 2026, 1:53am UTC](https://community.shiphero.com/t/api-to-create-client-account-under-3pl/535 "2026-06-19T01:53:36Z")
Is there any way to create a client account using the API? If so, can the warehouse information also be updated using the API for that client account? Would help for onboarding. --- ## [Make Third Party Shipper Number and Zip Available in the API](https://community.shiphero.com/t/make-third-party-shipper-number-and-zip-available-in-the-api/42)
**Author:** [@joeldmyers](https://community.shiphero.com/u/joeldmyers)\ **Replies:** 15\ **Last updated:** [June 10, 2026, 1:58pm UTC](https://community.shiphero.com/t/make-third-party-shipper-number-and-zip-available-in-the-api/42 "2026-06-10T13:58:29Z")
Hi, Our company has wholesale accounts that often use their own UPS and FedEx account. There is a field in Shiphero for UPS accounts - Third Party Shipper Number, and Third Party Shipper Zip. For some reason, this is … --- ## [ShipHero Integration for External Rate Shopping and Label Generation via Soapbox APIs](https://community.shiphero.com/t/shiphero-integration-for-external-rate-shopping-and-label-generation-via-soapbox-apis/3685)
**Author:** [@leonpulido](https://community.shiphero.com/u/leonpulido)\ **Replies:** 1\ **Last updated:** [May 18, 2026, 5:02pm UTC](https://community.shiphero.com/t/shiphero-integration-for-external-rate-shopping-and-label-generation-via-soapbox-apis/3685 "2026-05-18T17:02:37Z")
Hi ShipHero team, We are exploring an integration for our client between their ShipHero instance and my company’s platform. To clarify, the company where I work (Soapbox) is not looking to register as a carrier. The p… --- ## [Official list of reasons for inventory\_changes endpoint](https://community.shiphero.com/t/official-list-of-reasons-for-inventory-changes-endpoint/3661)
**Author:** [@techyes](https://community.shiphero.com/u/techyes)\ **Replies:** 4\ **Last updated:** [March 20, 2026, 6:54pm UTC](https://community.shiphero.com/t/official-list-of-reasons-for-inventory-changes-endpoint/3661 "2026-03-20T18:54:26Z")
Hello, I am trying to build an integration between ShipHero and an ERP. I need to pull just the inventory changes that change the total on hand quantity of a SKU but aren’t tied to a standard transaction (order, PO, Ret… --- ## [Deleting a customer's inventory and products](https://community.shiphero.com/t/deleting-a-customers-inventory-and-products/3664)
**Author:** [@baruchK](https://community.shiphero.com/u/baruchK)\ **Replies:** 0\ **Last updated:** [March 17, 2026, 7:02pm UTC](https://community.shiphero.com/t/deleting-a-customers-inventory-and-products/3664 "2026-03-17T19:02:55Z")
I have a TPL customer. The customer has tens of thousands of products, each with inventory at multiple locations. I want to delete these products and their associated inventory. What’s the proper way to do this, given… --- ## [GraphQL count total number of orders](https://community.shiphero.com/t/graphql-count-total-number-of-orders/1249)
**Author:** [@vikram](https://community.shiphero.com/u/vikram)\ **Replies:** 2\ **Last updated:** [March 3, 2026, 9:52pm UTC](https://community.shiphero.com/t/graphql-count-total-number-of-orders/1249 "2026-03-03T21:52:35Z")
I am using the orders query to fetch orders. How is it possible to count the total number of orders I have. I am using this query query { orders(warehouse\_id: “V2FyZWhvdXNlOjExNzkw”) { request\_id complexity data(fir… --- ## [How to get a shiphero test account](https://community.shiphero.com/t/how-to-get-a-shiphero-test-account/3662)
**Author:** [@farhan](https://community.shiphero.com/u/farhan)\ **Replies:** 2\ **Last updated:** [February 28, 2026, 7:15am UTC](https://community.shiphero.com/t/how-to-get-a-shiphero-test-account/3662 "2026-02-28T07:15:27Z")
Can anyone help me to get a test account , I have email at support@shiphero.com. They answer but they ask this “Please ensure that you have included all the necessary details for issue analysis, including URLs, clear ste… --- ## [Reasons for Inventory Changes](https://community.shiphero.com/t/reasons-for-inventory-changes/3142)
**Author:** [@rypaul12](https://community.shiphero.com/u/rypaul12)\ **Replies:** 2\ **Last updated:** [February 23, 2026, 8:45pm UTC](https://community.shiphero.com/t/reasons-for-inventory-changes/3142 "2026-02-23T20:45:14Z")
Hello, Is there a default list of values for the reason field in inventory\_changes? From what I’ve seen it seems like: Order \ shipped Order \ picked into tote updated inventory manually Initi… --- ## [GraphQL API does not return allocation data for fulfilled orders](https://community.shiphero.com/t/graphql-api-does-not-return-allocation-data-for-fulfilled-orders/3660)
**Author:** [@ajay](https://community.shiphero.com/u/ajay)\ **Replies:** 0\ **Last updated:** [February 23, 2026, 12:49pm UTC](https://community.shiphero.com/t/graphql-api-does-not-return-allocation-data-for-fulfilled-orders/3660 "2026-02-23T12:49:19Z")
I am querying orders using the GraphQL API as below: query { orders(order\_number:“#4795777”) { data(first: 90) { edges { node { order\_date order\_number allocations { warehouse\_id allocated\_at allocation\_refere… --- ## [Order\_add\_attachment Mutation returns error even when upload is successful](https://community.shiphero.com/t/order-add-attachment-mutation-returns-error-even-when-upload-is-successful/3659)
**Author:** [@kevchcm](https://community.shiphero.com/u/kevchcm)\ **Replies:** 1\ **Last updated:** [February 17, 2026, 6:02pm UTC](https://community.shiphero.com/t/order-add-attachment-mutation-returns-error-even-when-upload-is-successful/3659 "2026-02-17T18:02:02Z")
When creating an attachment for an order, I get an error message I don’t understand, even though the image has been successfully uploaded. This is the mutation mutation Order\_add\_attachment { order\_add\_attachment( … --- ## [Product not found error with inventory\_remove mutation](https://community.shiphero.com/t/product-not-found-error-with-inventory-remove-mutation/2624)
**Author:** [@saif\_storage](https://community.shiphero.com/u/saif_storage)\ **Replies:** 13\ **Last updated:** [February 16, 2026, 9:01pm UTC](https://community.shiphero.com/t/product-not-found-error-with-inventory-remove-mutation/2624 "2026-02-16T21:01:22Z")
Hi! we are trying to create the shipment for the order via Shiphero API, as we could see in the documentation we need to create shipment, then reduce inventory and change order status. The two mutations are working fine… --- ## ["Ready to Ship" field not working in API](https://community.shiphero.com/t/ready-to-ship-field-not-working-in-api/3655)
**Author:** [@cb.mathews](https://community.shiphero.com/u/cb.mathews)\ **Replies:** 1\ **Last updated:** [February 7, 2026, 4:09am UTC](https://community.shiphero.com/t/ready-to-ship-field-not-working-in-api/3655 "2026-02-07T04:09:23Z")
I am trying to filter out by the ready to ship field in our order data but all of our orders are showing “FALSE” as ready to ship which is not accurate. I don’t think this field is working and we need it --- ## [Order Creation/ Inventory/ Attachments](https://community.shiphero.com/t/order-creation-inventory-attachments/3654)
**Author:** [@angus](https://community.shiphero.com/u/angus)\ **Replies:** 0\ **Last updated:** [February 4, 2026, 6:32pm UTC](https://community.shiphero.com/t/order-creation-inventory-attachments/3654 "2026-02-04T18:32:54Z")
Order Creation: As you mentioned, we should use the order\_create (https://developer.shiphero.com/schema/#mutation-order\_create). However, we are unsure about the “minimum required arguments” among all those listed in th… --- ## [How to "Reprocess" order with API](https://community.shiphero.com/t/how-to-reprocess-order-with-api/2530)
**Author:** [@bbarrett](https://community.shiphero.com/u/bbarrett)\ **Replies:** 4\ **Last updated:** [February 3, 2026, 11:15pm UTC](https://community.shiphero.com/t/how-to-reprocess-order-with-api/2530 "2026-02-03T23:15:50Z")
Is there a way with the API to perform the same actions(s) that the “Reprocess” button on the Order page in the ShipHero APP does? --- ## [Create Assembly Product via API](https://community.shiphero.com/t/create-assembly-product-via-api/3640)
**Author:** [@bcbeats](https://community.shiphero.com/u/bcbeats)\ **Replies:** 1\ **Last updated:** [January 31, 2026, 1:30am UTC](https://community.shiphero.com/t/create-assembly-product-via-api/3640 "2026-01-31T01:30:31Z")
Is it possible to create or update products via the API? The CreateProductInput referenced in product\_createdoes not contain the assembly item field. Setting up assembly items in the UI requires saving first, then updat… --- ## [Inventory API – Faster Alternative to Email-Based Snapshot?](https://community.shiphero.com/t/inventory-api-faster-alternative-to-email-based-snapshot/3650)
**Author:** [@Jay](https://community.shiphero.com/u/Jay)\ **Replies:** 1\ **Last updated:** [January 31, 2026, 1:23am UTC](https://community.shiphero.com/t/inventory-api-faster-alternative-to-email-based-snapshot/3650 "2026-01-31T01:23:26Z")
Hello, We are looking for guidance on the best way to retrieve warehouse inventory data via API. Currently, we are using the Inventory Snapshot API, which generates the snapshot asynchronously and delivers the final da… --- ## [Mutation for Returns Management System to receive stock against returns](https://community.shiphero.com/t/mutation-for-returns-management-system-to-receive-stock-against-returns/3652)
**Author:** [@brian\_twoboxes](https://community.shiphero.com/u/brian_twoboxes)\ **Replies:** 0\ **Last updated:** [January 30, 2026, 3:05pm UTC](https://community.shiphero.com/t/mutation-for-returns-management-system-to-receive-stock-against-returns/3652 "2026-01-30T15:05:57Z")
Two Boxes is a dedicated Returns Management System that warehouses use to receive all their returns in conjuncture with the WMS. We have an integration to Shiphero and are evaluating updating the integration. One thing t… --- ## [Picks\_per\_day filter by order\_id and get user\_id](https://community.shiphero.com/t/picks-per-day-filter-by-order-id-and-get-user-id/3610)
**Author:** [@hansdaigle](https://community.shiphero.com/u/hansdaigle)\ **Replies:** 4\ **Last updated:** [January 22, 2026, 11:42pm UTC](https://community.shiphero.com/t/picks-per-day-filter-by-order-id-and-get-user-id/3610 "2026-01-22T23:42:18Z")
How can I retrieve picker (user\_id) information for each order using picks\_per\_day when it does not include user\_id or order\_id filters? I am using your reporting API and I noticed an inconsistency between packs\_per\_day … --- ## [API Access for Reship/Product & order reprocess](https://community.shiphero.com/t/api-access-for-reship-product-order-reprocess/2104)
**Author:** [@Ahmed](https://community.shiphero.com/u/Ahmed)\ **Replies:** 10\ **Last updated:** [January 22, 2026, 11:38pm UTC](https://community.shiphero.com/t/api-access-for-reship-product-order-reprocess/2104 "2026-01-22T23:38:30Z")
Hello, We are using ShipHero and observe that products & orders frequently go out of sync. There is no way we can handle/attend to these manually. API that allows us to call reship This will allow us to reship items … --- ## [Passing FedEx account #](https://community.shiphero.com/t/passing-fedex-account/3641)
**Author:** [@angus](https://community.shiphero.com/u/angus)\ **Replies:** 3\ **Last updated:** [January 22, 2026, 3:21pm UTC](https://community.shiphero.com/t/passing-fedex-account/3641 "2026-01-22T15:21:29Z")
I started the Shiphero implementation and I have a couple of questions for the “order\_create”: Can you please provide us with carrier and service we should use for: shipping\_lines: {{ title: “” carrier: “Fede… --- ## [Pulling inventory data to include location, sku, and qty](https://community.shiphero.com/t/pulling-inventory-data-to-include-location-sku-and-qty/3642)
**Author:** [@cb.mathews](https://community.shiphero.com/u/cb.mathews)\ **Replies:** 1\ **Last updated:** [January 22, 2026, 2:54pm UTC](https://community.shiphero.com/t/pulling-inventory-data-to-include-location-sku-and-qty/3642 "2026-01-22T14:54:27Z")
I am trying to pull in all of our inventory data that will include the product sku, name, the location(s) it is in, and the qty in each location but I can’t seem to find combination of skus that will provide me with this… --- ## [Add new line item to update purchase order](https://community.shiphero.com/t/add-new-line-item-to-update-purchase-order/1863)
**Author:** [@joshua.o](https://community.shiphero.com/u/joshua.o)\ **Replies:** 9\ **Last updated:** [January 14, 2026, 10:21pm UTC](https://community.shiphero.com/t/add-new-line-item-to-update-purchase-order/1863 "2026-01-14T22:21:43Z")
While creating purchase order, we can’t add new line item, we get Unable to sync purchase order update Invalid SKU S17B, no line item exists for the purchase order 964269 --- ## [Inventory Generate Snapshot](https://community.shiphero.com/t/inventory-generate-snapshot/3637)
**Author:** [@ajay](https://community.shiphero.com/u/ajay)\ **Replies:** 2\ **Last updated:** [January 7, 2026, 5:36pm UTC](https://community.shiphero.com/t/inventory-generate-snapshot/3637 "2026-01-07T17:36:14Z")
Hello ShipHero Team, I am using the inventory\_generate\_snapshot GraphQL mutation, and the mutation executes successfully. However, I am consistently seeing that both snapshot\_url and post\_url are returned as null in th… [Previous page](https://community.shiphero.com/latest.md) [Next page](https://community.shiphero.com/latest.md?page=2)