# 404 message error code when attempting to Authenticate/Generate tokens

**URL:** <https://community.shiphero.com/t/404-message-error-code-when-attempting-to-authenticate-generate-tokens/2395>\
**Category:** Getting Started\
**Created:** [March 9, 2023, 8:06pm UTC](https://community.shiphero.com/t/404-message-error-code-when-attempting-to-authenticate-generate-tokens/2395 "2023-03-09T20:06:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![im\_batman](https://avatars.discourse-cdn.com/v4/letter/i/67e7ee/32.png) [@im\_batman](https://community.shiphero.com/u/im_batman)\
**Post date:** [March 9, 2023, 8:06pm UTC](https://community.shiphero.com/t/404-message-error-code-when-attempting-to-authenticate-generate-tokens/2395/1 "2023-03-09T20:06:38Z")

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I’ve been attempting to generate tokens using my ShipHero credentials, but I keep getting this error message:

> Blockquote

{“message”: “Unexpected error. Please contact a system administrator.”}

 ![image](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/57f744acf0bd7a1ed345ccf69d7c14ea37b6e0fa.png)

I’m fairly new to authenticating so forgive me if this is a simple request to make.

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**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [March 9, 2023, 8:25pm UTC](https://community.shiphero.com/t/404-message-error-code-when-attempting-to-authenticate-generate-tokens/2395/2 "2023-03-09T20:25:19Z")

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Hey @im_batman,

Thanks for reaching out and welcome to our Developer Community!  
For the sake of security let’s continue this discussion in private messages.

Sending you a PM now.

Best,  
RayanP