# Bulk shipments causing missing shipment data

**URL:** <https://community.shiphero.com/t/bulk-shipments-causing-missing-shipment-data/910>\
**Category:** GraphQL API\
**Created:** [October 20, 2020, 9:21pm UTC](https://community.shiphero.com/t/bulk-shipments-causing-missing-shipment-data/910 "2020-10-20T21:21:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Orion](https://avatars.discourse-cdn.com/v4/letter/o/a88e4f/32.png) [@Orion](https://community.shiphero.com/u/Orion)\
**Post date:** [October 20, 2020, 9:21pm UTC](https://community.shiphero.com/t/bulk-shipments-causing-missing-shipment-data/910/1 "2020-10-20T21:21:08Z")

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Hi all,

@tomasw please help here if you can.

We had an integration working fine that would get all shipments from an hour and ten minutes ago until 10 minutes before now. I’ve been told you have a new bulk shipments feature. The integration isn’t picking up the needed line items for these bulk shipments. I’m assuming it takes longer than 10 minutes for these shipments to populate line items and tracking numbers? Do you know how long we should wait? One order in question: request id : 5f8f5435610b370d1de65d9a with “created\_date”: “2020-10-16T13:18:32+00:00” , and many other shipments around that time had the exact same created date. The line items are showing now, but I don’t think they showed when the integration ran to pick this shipment up about half an hour after it was created. I don’t currently have a request ID for a request with the missing shipment data, but it would be helpful to know if we have to wait longer (after a shipment created date) for bulk shipments data to be populated.

Thanks,  
Orion

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**Author:** ![Orion](https://avatars.discourse-cdn.com/v4/letter/o/a88e4f/32.png) [@Orion](https://community.shiphero.com/u/Orion)\
**Post date:** [October 24, 2020, 3:43pm UTC](https://community.shiphero.com/t/bulk-shipments-causing-missing-shipment-data/910/2 "2020-10-24T15:43:33Z")

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My main question is: For bulk shipments, does Shiphero backdate shipments? Do you backdate them to over ten minutes from before now? If so, how long (maximum)? Thanks

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**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\
**Post date:** [October 26, 2020, 1:42pm UTC](https://community.shiphero.com/t/bulk-shipments-causing-missing-shipment-data/910/3 "2020-10-26T13:42:19Z")

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Hi @Orion!  
I apologize for my delayed response to this.  
I just tested it myself and it seems to be working appropriately, this is:

1. I generated a Bulk Ship Batch with 2 orders using the [new bulk ship page](https://shipping.shiphero.com/bulk-ship/) (generated the labels at 2020-10-26 13:28:27 UTC)

2. I made the following Query:

And got the two shipments (one for each order) on the response.  
The date of the query must also be in UTC in case that helps.

Let me know if you continue to see an issue there or if I got the steps wrong maybe

Thanks in advance!  
Tom