# Declined Credit Card duplicates products

**URL:** <https://community.shiphero.com/t/declined-credit-card-duplicates-products/2446>\
**Category:** Getting Started\
**Created:** [April 17, 2023, 7:43pm UTC](https://community.shiphero.com/t/declined-credit-card-duplicates-products/2446 "2023-04-17T19:43:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kimoi](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@kimoi](https://community.shiphero.com/u/kimoi)\
**Post date:** [April 17, 2023, 7:43pm UTC](https://community.shiphero.com/t/declined-credit-card-duplicates-products/2446/1 "2023-04-17T19:43:16Z")

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Hi.  
We are using Woocommerce, and we have just noticed that when someone is trying to pay and his credit card gets declined → this action duplicates all the products in SHIPHERO by the amount of times he failed with his payment. Please have a look at the at the attached screenshots below. Everything in WOOCOMMERCE is perfectly fine. It is just the SHIPHERO making duplicates that we have issues with.

Please advise on what to do.

 ![Screenshot 2023-04-17 at 12.40.02 PM](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/10526bde740e92d18987508d37713abd27565847.jpeg)

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**Author:** ![kimoi](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@kimoi](https://community.shiphero.com/u/kimoi)\
**Post date:** [April 17, 2023, 7:44pm UTC](https://community.shiphero.com/t/declined-credit-card-duplicates-products/2446/2 "2023-04-17T19:44:12Z")

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And here is the screenshot from WooCommerce.

 ![Screenshot 2023-04-17 at 12.39.32 PM](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/3fe5836a328e76ea07f95fc0ccc381a066278666.png)

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**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [April 17, 2023, 7:54pm UTC](https://community.shiphero.com/t/declined-credit-card-duplicates-products/2446/3 "2023-04-17T19:54:50Z")

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Hey @kimoi !

Thanks for reaching out!

This community platform mainly deals in issues related to our Public API. I’d recommend making a support ticket, as support has the resources better suited to handle this type of issue.

You can create a ticket by going [here](https://software-help.shiphero.com/hc/en-us)and clicking submit a ticket or by clicking on the “Help” tab on [app.shiphero.com](http://app.shiphero.com).

Best,  
RayanP