# Duplicate webhook (Shipment Update) calls

**URL:** <https://community.shiphero.com/t/duplicate-webhook-shipment-update-calls/2399>\
**Category:** GraphQL API\
**Created:** [March 10, 2023, 8:40pm UTC](https://community.shiphero.com/t/duplicate-webhook-shipment-update-calls/2399 "2023-03-10T20:40:27Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![seungjin](https://avatars.discourse-cdn.com/v4/letter/s/ecd19e/32.png) [@seungjin](https://community.shiphero.com/u/seungjin)\
**Post date:** [March 10, 2023, 8:40pm UTC](https://community.shiphero.com/t/duplicate-webhook-shipment-update-calls/2399/1 "2023-03-10T20:40:27Z")

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Hello team,

We recently ran our first production test with shiphero and noticed that the webhook is called always twice with exact same request body.

Timeline of the webhook calls:  
Feb 27 · 1:51:33.958 PM EST (first webhook call; expected)  
Feb 27 · 2:34:30.153 PM EST (second webhook call; not expected)

Is it possible to know which action triggered the second webhook call or prevent the second webhook call on the shiphero side?

 ![image](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/303338c7fa1aff8a8200555b005b9a5e1de59e3b.png)

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**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [March 10, 2023, 9:00pm UTC](https://community.shiphero.com/t/duplicate-webhook-shipment-update-calls/2399/2 "2023-03-10T21:00:23Z")

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Hey @seungjin,

Thanks for reaching out and welcome to our Developer Community!  
Looking into this issue now.

Best,  
RayanP

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**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [March 14, 2023, 4:57pm UTC](https://community.shiphero.com/t/duplicate-webhook-shipment-update-calls/2399/3 "2023-03-14T16:57:01Z")

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Hey @seungjin,

Thanks for hanging in there!

I’ve confirmed that this issue is a bug with the Engineers and I’ve escalated this issue to them to solve. I look forward to updating you here when a fix has been applied.

Please let me know if you have any questions or concerns.

Best,  
RayanP

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**Author:** ![seungjin](https://avatars.discourse-cdn.com/v4/letter/s/ecd19e/32.png) [@seungjin](https://community.shiphero.com/u/seungjin)\
**Post date:** [March 24, 2023, 4:14pm UTC](https://community.shiphero.com/t/duplicate-webhook-shipment-update-calls/2399/5 "2023-03-24T16:14:50Z")

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Hi Rayan,  
Can you share an update regarding the duplicated webhook call

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<div class="post-metadata">

**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [March 24, 2023, 5:12pm UTC](https://community.shiphero.com/t/duplicate-webhook-shipment-update-calls/2399/6 "2023-03-24T17:12:27Z")

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Hey @seungjin,

Thanks for hanging in there!

This ticket is still making its way to our Engineering Team. I’ll go ahead and bump the issue in hope of getting some eyes on this faster.

Please let me know if you have any questions or concerns.

Best,  
RayanP