# Error in products updated\_at date **URL:** \ **Category:** GraphQL API\ **Created:** [July 5, 2022, 5:27pm UTC](https://community.shiphero.com/t/error-in-products-updated-at-date/2077 "2022-07-05T17:27:22Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Eduardo](https://avatars.discourse-cdn.com/v4/letter/e/6a8cbe/32.png) [@Eduardo](https://community.shiphero.com/u/Eduardo)\ **Post date:** [July 5, 2022, 5:27pm UTC](https://community.shiphero.com/t/error-in-products-updated-at-date/2077/1 "2022-07-05T17:27:22Z")
Hi! I´ve noticed an ‘inconsistency’ in the updated\_at date in products. When i add a new tag to the product in shopify, this tag is added to shiphero but it doesn´t affect to the updated\_at date of the product. This means that it is not possible to query this update throught the products endpoint in the GraphQL API Please, can you take a look on this issue? Thanks in advance! ---
**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\ **Post date:** [July 5, 2022, 8:24pm UTC](https://community.shiphero.com/t/error-in-products-updated-at-date/2077/2 "2022-07-05T20:24:35Z")
Hello @Eduardo Thanks for reaching out. We will investigate this issue and let you know as soon as we get an update. Kind regards, TomasFD ---
**Author:** ![Eduardo](https://avatars.discourse-cdn.com/v4/letter/e/6a8cbe/32.png) [@Eduardo](https://community.shiphero.com/u/Eduardo)\ **Post date:** [July 7, 2022, 10:30am UTC](https://community.shiphero.com/t/error-in-products-updated-at-date/2077/3 "2022-07-07T10:30:05Z")
Thanks Tomas! Also, we have seen that tags are not updated from shopify to shiphero when they are modified. The ‘RETIRAR’ tag was removed yesterday from the product in shopify but still appears in shiphero product. ![image](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/b0354fb58241a50e301d6efb386f0c254310933c.png) ![image](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/d1e1a37244e6827712a2a96714958caf9dc77811.png) Is there any problem with the shopify-shiphero sync? Thanks in advance! ---
**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\ **Post date:** [July 12, 2022, 3:40pm UTC](https://community.shiphero.com/t/error-in-products-updated-at-date/2077/4 "2022-07-12T15:40:33Z")
Hey @Eduardo, Thanks for hanging in there! I’ve gone ahead and escalated this bug to our Engineering Team. I’ll let you know when a fix has been rolled out. Best, RayanP ---
**Author:** ![Eduardo](https://avatars.discourse-cdn.com/v4/letter/e/6a8cbe/32.png) [@Eduardo](https://community.shiphero.com/u/Eduardo)\ **Post date:** [August 31, 2022, 9:08am UTC](https://community.shiphero.com/t/error-in-products-updated-at-date/2077/6 "2022-08-31T09:08:49Z")
Hi Rayan! Any advance in these issues? ---
**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\ **Post date:** [August 31, 2022, 11:13am UTC](https://community.shiphero.com/t/error-in-products-updated-at-date/2077/7 "2022-08-31T11:13:38Z")
Hey @Eduardo, Unfortunately, at the moment, I have no updates for this issue. I’ll bump this issue to get some eyes on it, hopefully. I’ll keep you posted as this moves along. Thank you so much for your continued patience! Best, RayanP ---
**Author:** ![JoaquinGarzon](https://avatars.discourse-cdn.com/v4/letter/j/96bed5/32.png) [@JoaquinGarzon](https://community.shiphero.com/u/JoaquinGarzon)\ **Post date:** [September 30, 2022, 3:03pm UTC](https://community.shiphero.com/t/error-in-products-updated-at-date/2077/8 "2022-09-30T15:03:44Z")
Hi Rayan, We need update on this issue. We are working very regularly on the Shopify Tags and we have to manually review and modify the Tags in Shiphero to be able to work. We have just opened ticket 50472 in Shiphero to, in parallel, move forward with the massive upload of Tags in Shiphero, since nothing has worked so far. I await your reply. Best, Joaquín. ---
**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\ **Post date:** [September 30, 2022, 4:24pm UTC](https://community.shiphero.com/t/error-in-products-updated-at-date/2077/9 "2022-09-30T16:24:39Z")
Hey @JoaquinGarzon, Thanks for reaching out and welcome to our Developer Community. The ticket has made it’s way to the Engineering queue. I’ll give this another bump and relay how important this issue is for your team. Thank you for your continued patience! Best, RayanP ---
**Author:** ![Eduardo](https://avatars.discourse-cdn.com/v4/letter/e/6a8cbe/32.png) [@Eduardo](https://community.shiphero.com/u/Eduardo)\ **Post date:** [January 4, 2023, 2:37pm UTC](https://community.shiphero.com/t/error-in-products-updated-at-date/2077/11 "2023-01-04T14:37:44Z")
Hi @sh-agent ! Any update on these tickets? ---
**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\ **Post date:** [January 9, 2023, 8:17pm UTC](https://community.shiphero.com/t/error-in-products-updated-at-date/2077/12 "2023-01-09T20:17:21Z")
Hey @Eduardo, Thanks for hanging in there! A fix has been deployed for this issue. Let me know if things are working as intended on your end! Best, RayanP