# Gateway timeout

**URL:** https://community.shiphero.com/t/gateway-timeout/1262
**Category:** GraphQL API
**Created:** [April 20, 2021, 6:47pm UTC](https://community.shiphero.com/t/gateway-timeout/1262 "2021-04-20T18:47:25Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![ellatech](https://avatars.discourse-cdn.com/v4/letter/e/ce7236/32.png) [@ellatech](https://community.shiphero.com/u/ellatech)
#### Post date: [April 20, 2021, 6:47pm UTC](https://community.shiphero.com/t/gateway-timeout/1262/1 "2021-04-20T18:47:25Z")

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Hi,

we are getting 504 Gateway error when trying to use ShipHero API (refresh token). Is the service down?

Thanks in advance.

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### Author: ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)
#### Post date: [April 20, 2021, 6:57pm UTC](https://community.shiphero.com/t/gateway-timeout/1262/2 "2021-04-20T18:57:17Z")

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Hi @ellatech !  
Unfortunately we are experiencing some issues due to Auth0 being down, so we apologize for that.  
You can monitor our Status page for more insight into the issue

[https://status.shiphero.com/](https://status.shiphero.com/)

Thanks for the patience and we will keep you updated about it