# Generate Label Webhook - Shopify issues

**URL:** <https://community.shiphero.com/t/generate-label-webhook-shopify-issues/2875>\
**Category:** Getting Started\
**Created:** [March 19, 2024, 11:40pm UTC](https://community.shiphero.com/t/generate-label-webhook-shopify-issues/2875 "2024-03-19T23:40:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Charlie](https://avatars.discourse-cdn.com/v4/letter/c/d6d6ee/32.png) [@Charlie](https://community.shiphero.com/u/Charlie)\
**Post date:** [March 19, 2024, 11:40pm UTC](https://community.shiphero.com/t/generate-label-webhook-shopify-issues/2875/1 "2024-03-19T23:40:24Z")

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Hey all,

I have recently built out the generate label webhook - everything is working perfectly fine. Generating the labels, and the response is exactly as stated in the docs:

[https://developer.shiphero.com/webhooks#generate-label-webhook](https://developer.shiphero.com/webhooks#generate-label-webhook)

But I am having an issue when multiple boxes are being sent. Shiphero is only telling Shopify that 1 of the X amount of boxes have been sent, and this happens only some of the time. Sometimes it works perfectly.

I feel this is an issue with Shiphero, but I was looking to see if anyone else had encountered this issue and has found a way around it as the support team have left me hanging with no answer for months.

Thanks!

Charlie

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**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\
**Post date:** [March 26, 2024, 3:36pm UTC](https://community.shiphero.com/t/generate-label-webhook-shopify-issues/2875/2 "2024-03-26T15:36:05Z")

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Hello @Charlie, appreciate your patience. That seems to be a bug, can you share an order where this is true?, and if you have a previous ticket with support so I can look into it? Thank you and have a nice day!

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**Author:** ![Charlie](https://avatars.discourse-cdn.com/v4/letter/c/d6d6ee/32.png) [@Charlie](https://community.shiphero.com/u/Charlie)\
**Post date:** [March 27, 2024, 12:46am UTC](https://community.shiphero.com/t/generate-label-webhook-shopify-issues/2875/3 "2024-03-27T00:46:43Z")

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Hi Tomas,

Thanks for your reply - you will find my open ticket with the ID #155161.

In here you will find example orders where this has occurred, please let me know if you need any further information from me.

Looking forward to your reply!