# How can we pull fulfillment status on exchange orders? **URL:** \ **Category:** GraphQL API\ **Created:** [August 4, 2021, 6:18pm UTC](https://community.shiphero.com/t/how-can-we-pull-fulfillment-status-on-exchange-orders/1467 "2021-08-04T18:18:04Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![jessica](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@jessica](https://community.shiphero.com/u/jessica)\ **Post date:** [August 4, 2021, 6:18pm UTC](https://community.shiphero.com/t/how-can-we-pull-fulfillment-status-on-exchange-orders/1467/1 "2021-08-04T18:18:04Z")
Hello there! We’re having issues pulling fulfillment status on exchange orders. The exchanges are created by Loop Returns. Does ShipHero change the partner ID on exchanges or keep the same ID as the original order? Thanks! ---
**Author:** ![Theresa](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/theresa/32/377_2.png) [@Theresa](https://community.shiphero.com/u/Theresa)\ **Post date:** [August 4, 2021, 6:38pm UTC](https://community.shiphero.com/t/how-can-we-pull-fulfillment-status-on-exchange-orders/1467/2 "2021-08-04T18:38:45Z")
Hi @jessica ! Welcome! Please post a request-id and I can take a closer look at these orders and the requests. Thanks in advance! ---
**Author:** ![jessica](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@jessica](https://community.shiphero.com/u/jessica)\ **Post date:** [August 5, 2021, 7:43pm UTC](https://community.shiphero.com/t/how-can-we-pull-fulfillment-status-on-exchange-orders/1467/3 "2021-08-05T19:43:07Z")
Hi @Theresa ! Thank you! I’ve attached a few examples below. 1. Order: EXC-276390-1 / Request-ID: 610c3afc783216eba6617e3a 2. Order: EXC-277276-1 / Request-ID: 610c3b3bb443e75ee66cbe49 Thanks for your help! 🙂 ---
**Author:** ![Theresa](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/theresa/32/377_2.png) [@Theresa](https://community.shiphero.com/u/Theresa)\ **Post date:** [August 5, 2021, 8:14pm UTC](https://community.shiphero.com/t/how-can-we-pull-fulfillment-status-on-exchange-orders/1467/4 "2021-08-05T20:14:27Z")
Hi @jessica ! In your parameter order \_number, you are including the # in the string. The actual order number does not include the hashtag. Instead of sending order\_number: “#EXC-1111111” send order\_number: “EXC-1111111” and that should solve it ---
**Author:** ![jessica](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@jessica](https://community.shiphero.com/u/jessica)\ **Post date:** [September 1, 2021, 7:07pm UTC](https://community.shiphero.com/t/how-can-we-pull-fulfillment-status-on-exchange-orders/1467/5 "2021-09-01T19:07:25Z")
Hi @Theresa ! I’m so sorry for the delay. It’s been so busy here. We don’t use the hashtag. Could it be something else? Does ShipHero change the partner ID on exchanges or keep the same ID as the original order? Thanks! Jessica ---
**Author:** ![Theresa](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/theresa/32/377_2.png) [@Theresa](https://community.shiphero.com/u/Theresa)\ **Post date:** [September 3, 2021, 7:40pm UTC](https://community.shiphero.com/t/how-can-we-pull-fulfillment-status-on-exchange-orders/1467/6 "2021-09-03T19:40:14Z")
The query in request-id 610c3afc783216eba6617e3a has the order number including the hash. I ran it as is and nothing was returned. When I removed the hash, the order fulfillment status showed with the other fields. ---
**Author:** ![jessica](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@jessica](https://community.shiphero.com/u/jessica)\ **Post date:** [September 3, 2021, 7:57pm UTC](https://community.shiphero.com/t/how-can-we-pull-fulfillment-status-on-exchange-orders/1467/7 "2021-09-03T19:57:54Z")
That’s strange. I just tested a different exchange order, and it doesn’t show any fulfillment status. EXC-290945-1 / Request-ID: 61327bb4ab7b73d0533aa0af ---
**Author:** ![Theresa](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/theresa/32/377_2.png) [@Theresa](https://community.shiphero.com/u/Theresa)\ **Post date:** [September 3, 2021, 8:54pm UTC](https://community.shiphero.com/t/how-can-we-pull-fulfillment-status-on-exchange-orders/1467/8 "2021-09-03T20:54:08Z")
oh, that is odd, this is the payload coming through on that request ![image](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/0436283c20520277f4c56dc583b76609077c12eb.png) I am guessing I will need another set of eyes on this. I will see if there is something I can find out.I will update you as I get more information. ---
**Author:** ![jessica](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@jessica](https://community.shiphero.com/u/jessica)\ **Post date:** [April 14, 2022, 3:29pm UTC](https://community.shiphero.com/t/how-can-we-pull-fulfillment-status-on-exchange-orders/1467/9 "2022-04-14T15:29:24Z")
Hi Theresa! We got so busy here that I forgot to follow up with up. Were you guys able to find the problem? Thanks! ---
**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\ **Post date:** [April 15, 2022, 9:18pm UTC](https://community.shiphero.com/t/how-can-we-pull-fulfillment-status-on-exchange-orders/1467/10 "2022-04-15T21:18:49Z")
Hello @Jessica! I’m taking over this subject. Please allow me to go through everything that’s been discussed so far and I will have an answer for you soon. Thank you for your patience! Kind regards, TomasFD ---
**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\ **Post date:** [April 27, 2022, 3:48pm UTC](https://community.shiphero.com/t/how-can-we-pull-fulfillment-status-on-exchange-orders/1467/11 "2022-04-27T15:48:03Z")
Hello @Jessica! Could you share some newer examples? Are you doing these calls manually or is there some sort of software in your backend doing them\_ Kind regards, TomasFD