# I just need some confirmation from your end. As I am not able to see anything in Shiphero API to get the child account information **URL:** \ **Category:** GraphQL API\ **Created:** [July 8, 2020, 4:23pm UTC](https://community.shiphero.com/t/i-just-need-some-confirmation-from-your-end-as-i-am-not-able-to-see-anything-in-shiphero-api-to-get-the-child-account-information/584 "2020-07-08T16:23:12Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![madhupatel](https://avatars.discourse-cdn.com/v4/letter/m/9fc348/32.png) [@madhupatel](https://community.shiphero.com/u/madhupatel)\ **Post date:** [July 8, 2020, 4:23pm UTC](https://community.shiphero.com/t/i-just-need-some-confirmation-from-your-end-as-i-am-not-able-to-see-anything-in-shiphero-api-to-get-the-child-account-information/584/1 "2020-07-08T16:23:12Z")
Please see the screenshot- [https://nimb.ws/jXAh2f](https://www.google.com/url?q=https://nimb.ws/jXAh2f&sa=D&source=hangouts&ust=1594311467069000&usg=AFQjCNGfyDs6YYJQgrY9SpkXmXGVezKDqg) 1st order is before we updated the API it was going to the Child account before we used API key. 2nd is order after API is updated & I have used Same account Shiphero but refresh & Access keys. Can you confirm both these orders created on which account & on which shop child or 3PL? I do not have login access to shiphero so not able to check I am only able to pass it via API. Our order is created on Shiphero but not in a particular shop. We are sending all these details- [https://nimb.ws/lna2o0](https://www.google.com/url?q=https://nimb.ws/lna2o0&sa=D&source=hangouts&ust=1594311467069000&usg=AFQjCNGoOXizFxZiofpy_PTADno7WUxiGQ) What I need to do additionally to send it to the child account? ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [July 9, 2020, 1:50am UTC](https://community.shiphero.com/t/i-just-need-some-confirmation-from-your-end-as-i-am-not-able-to-see-anything-in-shiphero-api-to-get-the-child-account-information/584/2 "2020-07-09T01:50:52Z")
Hi @madhupatel Is there any chance you could send me the `request_id`? That way I will be able to see what account you are connected to and check whatever you are sending Thanks in advance! Tom ---
**Author:** ![madhupatel](https://avatars.discourse-cdn.com/v4/letter/m/9fc348/32.png) [@madhupatel](https://community.shiphero.com/u/madhupatel)\ **Post date:** [July 9, 2020, 5:39am UTC](https://community.shiphero.com/t/i-just-need-some-confirmation-from-your-end-as-i-am-not-able-to-see-anything-in-shiphero-api-to-get-the-child-account-information/584/3 "2020-07-09T05:39:06Z")
Hi @tomasw “request\_id”: “5f06ad203cbd26838e2e40a5” ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [July 9, 2020, 2:38pm UTC](https://community.shiphero.com/t/i-just-need-some-confirmation-from-your-end-as-i-am-not-able-to-see-anything-in-shiphero-api-to-get-the-child-account-information/584/4 "2020-07-09T14:38:41Z")
Hey @madhupatel I think I see what you are referring to. So when you created the order on 07/06/2020 you used the credentials from the 3PL account, but you did not include the `customer_account_id` in the mutation. The reason it fails is that the orders must be created on the 3PL Child account, and not the 3PL. If you create it, using the credentials of a 3PL User, you must include the `customer_account_id` field, so the order gets successfully created in the 3PL Child account Let me know if my explanation might be confusing so I can try to explain better. Thanks again! Tom ---
**Author:** ![madhupatel](https://avatars.discourse-cdn.com/v4/letter/m/9fc348/32.png) [@madhupatel](https://community.shiphero.com/u/madhupatel)\ **Post date:** [July 17, 2020, 3:28pm UTC](https://community.shiphero.com/t/i-just-need-some-confirmation-from-your-end-as-i-am-not-able-to-see-anything-in-shiphero-api-to-get-the-child-account-information/584/5 "2020-07-17T15:28:19Z")
Hello Team I want to Get old order from shiphero account i.e all orders(from 2012 to 2020) and I am trying below query to get old data from 2017-10-01 to 2017-10-05 but not getting any orders in API response. actually we have 411 orders between these dates (order\_date\_from: “2017-10-01”,order\_date\_to:“2017-10-05”) in shiphero but what we are getting from API is not matched with Shiphero account. Orders count are mismatched. Can you please confirm why we are not getting orders. query {orders(order\_date\_from: “2017-10-01”,order\_date\_to:“2017-10-05”) { data{ edges {cursor node { id legacy\_id order\_number shop\_name fulfillment\_status order\_date profile required\_ship\_date shipping\_lines { carrier method price } shipments{warehouse\_id} shipping\_address { first\_name last\_name address1 address2 city state state\_code zip country } tags line\_items(first: 2) { edges { node { id sku quantity product\_name fulfillment\_status quantity\_allocated backorder\_quantity barcode } } } shipments { id order\_id user\_id warehouse\_id address { name address1 address2 city state country zip } shipped\_off\_shiphero dropshipment } returns { id reason status } } } } } } some order numbers for account identity(#132132384,#132132383,#132132382,#132132381) for more info please check the below details and screenshots. ![image.png](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/08bcf9d42032668b9549a68478b557aec5cbe450.png) ![download (28).png](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/bb38c5ac7a900ef5b170bced6baeafc213156894.png) ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [July 22, 2020, 12:51pm UTC](https://community.shiphero.com/t/i-just-need-some-confirmation-from-your-end-as-i-am-not-able-to-see-anything-in-shiphero-api-to-get-the-child-account-information/584/6 "2020-07-22T12:51:25Z")
Hi @madhupatel Any chance you could provide the request\_id you are getting back? That way I can check the account it belongs to and make that same Query to reproduce Thanks in advance! Tom