# Internal Server Error 500 on Product Get

**URL:** <https://community.shiphero.com/t/internal-server-error-500-on-product-get/1704>\
**Category:** GraphQL API\
**Created:** [November 18, 2021, 5:42pm UTC](https://community.shiphero.com/t/internal-server-error-500-on-product-get/1704 "2021-11-18T17:42:12Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![jrico](https://avatars.discourse-cdn.com/v4/letter/j/bcef8e/32.png) [@jrico](https://community.shiphero.com/u/jrico)\
**Post date:** [November 18, 2021, 5:42pm UTC](https://community.shiphero.com/t/internal-server-error-500-on-product-get/1704/1 "2021-11-18T17:42:12Z")

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Hi Community,

This is my first time intergrating any of the shiphero APIs.  
I’m trying to get my user products using Postman.  
I’m getting a 500 here with the message “Unexpected Error”.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/687788401cd976be89562a44225b565f54478e2c.png)

Kind Regards

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**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\
**Post date:** [November 18, 2021, 7:32pm UTC](https://community.shiphero.com/t/internal-server-error-500-on-product-get/1704/2 "2021-11-18T19:32:39Z")

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Helo @jrico!  
Welcome to the ShipHero Public API community!  
Could you please share with us headers for the requests and the response?  
Don’t forget to cover the authorization code, or send it to me in a private message if you prefer.  
Have a great day!  
Tomas

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<div class="post-metadata">

**Author:** ![jrico](https://avatars.discourse-cdn.com/v4/letter/j/bcef8e/32.png) [@jrico](https://community.shiphero.com/u/jrico)\
**Post date:** [November 18, 2021, 8:00pm UTC](https://community.shiphero.com/t/internal-server-error-500-on-product-get/1704/4 "2021-11-18T20:00:15Z")

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Hi Tomas!

For sure, here there are:  
-H ‘authorization: Bearer eyJhbGciOiJSUzI1NiIsIn…’  
-H ‘cache-control: no-cache’  
-H ‘content-type: text/html’ \

Response:  
{“message”: “Unexpected error. Please contact a system administrator.”}

 ![image](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/a755b061e2ef48a139509083d120be1d1431e2d1.png)

Thanks!

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<div class="post-metadata">

**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\
**Post date:** [November 19, 2021, 5:59pm UTC](https://community.shiphero.com/t/internal-server-error-500-on-product-get/1704/5 "2021-11-19T17:59:12Z")

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Hello @jrico!  
What version of Postman are you using? You need to select the following radio button for the body:

 ![image](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/a66788f8caf5e5db21a110830c562349d8c22ada.png)  
You can go to the top menu, click on **Help** and then on **Check for Updates** to ensure you have the latest.  
Have a nice day!  
Tomas

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<div class="post-metadata">

**Author:** ![jrico](https://avatars.discourse-cdn.com/v4/letter/j/bcef8e/32.png) [@jrico](https://community.shiphero.com/u/jrico)\
**Post date:** [November 19, 2021, 6:20pm UTC](https://community.shiphero.com/t/internal-server-error-500-on-product-get/1704/6 "2021-11-19T18:20:10Z")

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I just updated my Postman to the latest version to select GraphQL schema an it worked!

I had worked with GraphQL in the past and it worked as text.

Thanks a lot!

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<div class="post-metadata">

**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\
**Post date:** [November 19, 2021, 6:22pm UTC](https://community.shiphero.com/t/internal-server-error-500-on-product-get/1704/7 "2021-11-19T18:22:52Z")

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Excellent new @jrico!  
Please feel free to come back if you find any issues implementing our API.  
Have a great weekend,  
Tomas