# Inventory Snapshot shows different available quantity than UI or warehouse\_products API query when reserves at play

**URL:** <https://community.shiphero.com/t/inventory-snapshot-shows-different-available-quantity-than-ui-or-warehouse-products-api-query-when-reserves-at-play/3500>\
**Category:** GraphQL API\
**Created:** [July 31, 2025, 1:13pm UTC](https://community.shiphero.com/t/inventory-snapshot-shows-different-available-quantity-than-ui-or-warehouse-products-api-query-when-reserves-at-play/3500 "2025-07-31T13:13:58Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jeremyw](https://avatars.discourse-cdn.com/v4/letter/j/3da27b/32.png) [@jeremyw](https://community.shiphero.com/u/jeremyw)\
**Post date:** [July 31, 2025, 1:13pm UTC](https://community.shiphero.com/t/inventory-snapshot-shows-different-available-quantity-than-ui-or-warehouse-products-api-query-when-reserves-at-play/3500/1 "2025-07-31T13:13:58Z")

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Hello! I noticed recently that if a product has a reserve quantity, the UI and the warehouse\_products API query show a different available quantity than what the inventory snapshot shows. For example, if a product has 11 on hand and 1 reserved, the UI and the warehouse\_products query will show 11 available, but the inventory snapshot only shows 10.

This can be seen for sku CF-37126C in the following exports.

From warehouse\_products request\_id 688a1865c595f2e2aa551c0c:

on\_hand: 11

reserve\_inventory: 1

available: 11

From inventory snapshot id 688a06e61ef5daa8e4441d4b:

on\_hand: 11

reserve: 1

available: 10

This means that in the UI and in the warehouse\_products query, available never shows as negative, but in the inventory snapshot, if reserved is more than what is on hand, available DOES show as negative.

Thanks!

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**Author:** ![Nathan-Rhodes](https://avatars.discourse-cdn.com/v4/letter/n/9dc877/32.png) [@Nathan-Rhodes](https://community.shiphero.com/u/Nathan-Rhodes)\
**Post date:** [August 4, 2025, 3:50pm UTC](https://community.shiphero.com/t/inventory-snapshot-shows-different-available-quantity-than-ui-or-warehouse-products-api-query-when-reserves-at-play/3500/2 "2025-08-04T15:50:40Z")

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Hi Jeremy,

Thanks for your submission. Would you be able to submit a ticket to [support@shiphero.com](mailto:support@shiphero.com)? I would like to gather feedback from our engineering team regarding this.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/2X/8/83f2a5ec5d7908b156cb6999baa4c753fadfa85d.svg) [@system](https://community.shiphero.com/u/system)\
**Post date:** [November 2, 2025, 3:50pm UTC](https://community.shiphero.com/t/inventory-snapshot-shows-different-available-quantity-than-ui-or-warehouse-products-api-query-when-reserves-at-play/3500/3 "2025-11-02T15:50:48Z")

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