# Inventory Snapshot Stuck **URL:** \ **Category:** GraphQL API\ **Created:** [June 23, 2025, 7:20pm UTC](https://community.shiphero.com/t/inventory-snapshot-stuck/3459 "2025-06-23T19:20:57Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Raj](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Raj](https://community.shiphero.com/u/Raj)\ **Post date:** [June 23, 2025, 7:20pm UTC](https://community.shiphero.com/t/inventory-snapshot-stuck/3459/1 "2025-06-23T19:20:57Z")
Help! Snapshot id ‘681a2d83126c24d9558e4dfa’ has been stuck for over a month. Even the abort api command doesn’t work on it. Can you pls: 1. Abort it urgently 2. Put some measures in place where a single snapshot can’t clog up like this for more than say 6 hours? ---
**Author:** ![Raj](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Raj](https://community.shiphero.com/u/Raj)\ **Post date:** [June 24, 2025, 1:25pm UTC](https://community.shiphero.com/t/inventory-snapshot-stuck/3459/2 "2025-06-24T13:25:13Z")
**1. Abort it urgently** Pls. ---
**Author:** ![Nathan-Rhodes](https://avatars.discourse-cdn.com/v4/letter/n/9dc877/32.png) [@Nathan-Rhodes](https://community.shiphero.com/u/Nathan-Rhodes)\ **Post date:** [June 24, 2025, 1:34pm UTC](https://community.shiphero.com/t/inventory-snapshot-stuck/3459/3 "2025-06-24T13:34:10Z")
Hi Raj, please provide the account\_id or email associated with your primary account so that I can resolve this for you. In the future if you have a stuck snapshot please reach out to [support@shiphero.com](mailto:support@shiphero.com) or submit a ticket through our help portal to receive expedient support on the issue. ---
**Author:** ![Raj](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Raj](https://community.shiphero.com/u/Raj)\ **Post date:** [June 24, 2025, 1:37pm UTC](https://community.shiphero.com/t/inventory-snapshot-stuck/3459/4 "2025-06-24T13:37:08Z")
Hi Nathan, the email is [rajat@shipbots.com](mailto:rajat@shipbots.com) And noted, I’ll go through that channel next time it happens - thank you ---
**Author:** ![Nathan-Rhodes](https://avatars.discourse-cdn.com/v4/letter/n/9dc877/32.png) [@Nathan-Rhodes](https://community.shiphero.com/u/Nathan-Rhodes)\ **Post date:** [June 24, 2025, 2:38pm UTC](https://community.shiphero.com/t/inventory-snapshot-stuck/3459/5 "2025-06-24T14:38:46Z")
> [@Raj](#): > > 681a2d83126c24d9558e4dfa Thanks Raj, the snapshot should be cleared now ---
**Author:** ![Raj](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Raj](https://community.shiphero.com/u/Raj)\ **Post date:** [June 24, 2025, 3:42pm UTC](https://community.shiphero.com/t/inventory-snapshot-stuck/3459/6 "2025-06-24T15:42:50Z")
YES - Thank you Nathan, it’s sorted now. > 1. Put some measures in place where a single snapshot can’t clog up like this for more than say 6 hours? Any chance this could be implemented? ---
**Author:** ![Nathan-Rhodes](https://avatars.discourse-cdn.com/v4/letter/n/9dc877/32.png) [@Nathan-Rhodes](https://community.shiphero.com/u/Nathan-Rhodes)\ **Post date:** [June 24, 2025, 6:45pm UTC](https://community.shiphero.com/t/inventory-snapshot-stuck/3459/7 "2025-06-24T18:45:19Z")
We have a engineering ticket open to find the root cause issue of the stuck snapshots. Due to the nature of the issue it’s unlikely that will be the exact solution, but we are working to resolve the issue. We have noticed that snapshots with particularly large payloads are getting stuck more commonly. Our recommendation is to use as many filtering variables as you can and still receive the data you need to ensure the snapshots run smoothly. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/2X/8/83f2a5ec5d7908b156cb6999baa4c753fadfa85d.svg) [@system](https://community.shiphero.com/u/system)\ **Post date:** [September 22, 2025, 6:46pm UTC](https://community.shiphero.com/t/inventory-snapshot-stuck/3459/8 "2025-09-22T18:46:14Z")
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