# Inventory Update Didn't triggered

**URL:** <https://community.shiphero.com/t/inventory-update-didnt-triggered/3359>\
**Category:** GraphQL API\
**Created:** [April 27, 2025, 12:31pm UTC](https://community.shiphero.com/t/inventory-update-didnt-triggered/3359 "2025-04-27T12:31:57Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ahmadMamdouh](https://avatars.discourse-cdn.com/v4/letter/a/c89c15/32.png) [@ahmadMamdouh](https://community.shiphero.com/u/ahmadMamdouh)\
**Post date:** [April 27, 2025, 12:31pm UTC](https://community.shiphero.com/t/inventory-update-didnt-triggered/3359/1 "2025-04-27T12:31:57Z")

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Hello Team,  
We had created an order on shiphero with number “ML-2000011385813454” and received “order allocated” webhook as mentioned below. and after that the order is updated to add another product with SKU “P500005” , but we didn’t receive the “Inventory Update” webhook for this order and we don’t know why.

OrderAllocatedAsync-call-  
{  
“webhook\_type”: “Order Allocated”,  
“allocation\_reference”: 1172957140,  
“account\_id”: 79405,  
“account\_uuid”: “QWNjb3VudDo3OTQwNQ==”,  
“warehouse\_id”: 105631,  
“warehouse\_uuid”: “V2FyZWhvdXNlOjEwNTYzMQ==”,  
“allocated\_at”: “2025-04-23T19:05:46”,  
“order\_number”: “ML-2000011385813454”,  
“order\_id”: 605304766,  
“order\_uuid”: “T3JkZXI6NjA1MzA0NzY2”,  
“partner\_order\_id”: “ML-2000011385813454”,  
“line\_items”: [  
{  
“id”: 1488752073,  
“item\_uuid”: “TGluZUl0ZW06MTQ4ODc1MjA3Mw==”,  
“partner\_line\_item\_id”: “1733766587-605304766-1”,  
“quantity”: 12,  
“sku”: “5010781”,  
“is\_kit\_component”: false,  
“created\_at”: “2025-04-23T19:05:46”  
}  
],  
“ready\_to\_ship”: 1  
}

 ![image](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/20af19ea9ef58ee9c0aa5c9350f76a1045a5441b.png)

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<div class="post-metadata">

**Author:** ![sh-agent2](https://avatars.discourse-cdn.com/v4/letter/s/9f8e36/32.png) [@sh-agent2](https://community.shiphero.com/u/sh-agent2)\
**Post date:** [May 5, 2025, 3:04pm UTC](https://community.shiphero.com/t/inventory-update-didnt-triggered/3359/2 "2025-05-05T15:04:22Z")

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Hi

Please submit a ticket on this issue.

Thank you.

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<div class="post-metadata">

**Author:** ![mandalastores](https://avatars.discourse-cdn.com/v4/letter/m/ac8455/32.png) [@mandalastores](https://community.shiphero.com/u/mandalastores)\
**Post date:** [May 8, 2025, 2:09am UTC](https://community.shiphero.com/t/inventory-update-didnt-triggered/3359/3 "2025-05-08T02:09:02Z")

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HI @sh-agent2 how are you? What do you mean about submit a ticket on this issue? Where do we have to do it??

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<div class="post-metadata">

**Author:** ![Nathan-Rhodes](https://avatars.discourse-cdn.com/v4/letter/n/9dc877/32.png) [@Nathan-Rhodes](https://community.shiphero.com/u/Nathan-Rhodes)\
**Post date:** [May 8, 2025, 1:24pm UTC](https://community.shiphero.com/t/inventory-update-didnt-triggered/3359/4 "2025-05-08T13:24:22Z")

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Hello!

You can submit a support ticket here: [ShipHero](https://software-help.shiphero.com/hc/en-us).

This is the best way to ensure that issues such as this are addressed in a timely, organized manner with our full resources at our disposal.

Thank you!

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/2X/8/83f2a5ec5d7908b156cb6999baa4c753fadfa85d.svg) [@system](https://community.shiphero.com/u/system)\
**Post date:** [August 6, 2025, 1:24pm UTC](https://community.shiphero.com/t/inventory-update-didnt-triggered/3359/5 "2025-08-06T13:24:46Z")

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Closed on August 6, 2025, 1:24pm UTC

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