# Is the API Down?

**URL:** <https://community.shiphero.com/t/is-the-api-down/1329>\
**Category:** GraphQL API\
**Created:** [May 25, 2021, 10:08pm UTC](https://community.shiphero.com/t/is-the-api-down/1329 "2021-05-25T22:08:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![fairweather](https://avatars.discourse-cdn.com/v4/letter/f/7c8e57/32.png) [@fairweather](https://community.shiphero.com/u/fairweather)\
**Post date:** [May 25, 2021, 10:08pm UTC](https://community.shiphero.com/t/is-the-api-down/1329/1 "2021-05-25T22:08:48Z")

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Calling the following query but getting the below error. The ShipHero status page says everything is fine.

[https://status.shiphero.com/](https://status.shiphero.com/)

{  
user\_quota{  
credits\_remaining  
max\_available  
increment\_rate  
}  
}

{  
“errors”: [  
{  
“message”: “Unexpected Error”,  
“operation”: “user\_quota”,  
“field”: “user\_quota”,  
“request\_id”: “60ad74cc39506e72072c0050”,  
“code”: 22  
}  
],  
“data”: {  
“user\_quota”: null  
}  
}

---

<div class="post-metadata">

**Author:** ![fairweather](https://avatars.discourse-cdn.com/v4/letter/f/7c8e57/32.png) [@fairweather](https://community.shiphero.com/u/fairweather)\
**Post date:** [May 25, 2021, 10:23pm UTC](https://community.shiphero.com/t/is-the-api-down/1329/2 "2021-05-25T22:23:32Z")

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OK, seems I can run other queries but the standard “user\_quota” is throwing an error.

---

<div class="post-metadata">

**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\
**Post date:** [May 27, 2021, 4:19pm UTC](https://community.shiphero.com/t/is-the-api-down/1329/3 "2021-05-27T16:19:09Z")

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Hi @fairweather  
We apologize for the delayed response about this!  
Are you still getting the error? Seems like it is already fixed as far as we could check  
Thanks in advance!  
Tom

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<div class="post-metadata">

**Author:** ![fairweather](https://avatars.discourse-cdn.com/v4/letter/f/7c8e57/32.png) [@fairweather](https://community.shiphero.com/u/fairweather)\
**Post date:** [May 27, 2021, 4:31pm UTC](https://community.shiphero.com/t/is-the-api-down/1329/5 "2021-05-27T16:31:51Z")

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It’s working again. It looks like whatever was happening with that query was resolved the next day.