# Label Generation **URL:** \ **Category:** Getting Started\ **Created:** [November 11, 2020, 1:23pm UTC](https://community.shiphero.com/t/label-generation/948 "2020-11-11T13:23:06Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 11, 2020, 1:23pm UTC](https://community.shiphero.com/t/label-generation/948/1 "2020-11-11T13:23:06Z")
I want to ask about a scenario. Basically we are using a delivery carrier that is not present in the supported carriers. The carrier says they won’t give the labels instead we have to print the labels. Is there a generic shipping label printing in shiphero so that we can print labels without registering a webhook? ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [November 11, 2020, 2:26pm UTC](https://community.shiphero.com/t/label-generation/948/2 "2020-11-11T14:26:17Z")
Hi @mumerhasan! Would a Generic Label work for you? It is currently available on the UI as - **Carrier** Genericlabel - **Shipping Method:** Generic Thanks in advance! Tom ---
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 12, 2020, 8:52am UTC](https://community.shiphero.com/t/label-generation/948/3 "2020-11-12T08:52:03Z")
Oh yeah, I just saw that. Thanks for timely reply. So that would mean we have to fetch orders via api and update fulfillment statuses of these orders from the carrier side. Is there a testing / sandbox option available? ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [November 12, 2020, 3:10pm UTC](https://community.shiphero.com/t/label-generation/948/4 "2020-11-12T15:10:25Z")
Hi @mumerhasan! Not sure I follow, but those Generic Labels will only work while using ShipHero app, but not fulfilling the order using the Public API. Let me know if I got that wrong. Thanks again! ---
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 12, 2020, 3:13pm UTC](https://community.shiphero.com/t/label-generation/948/5 "2020-11-12T15:13:12Z")
Just to make sure, will I get those orders using the api’s get\_orders function? or they are special? ---
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 12, 2020, 3:15pm UTC](https://community.shiphero.com/t/label-generation/948/6 "2020-11-12T15:15:17Z")
Also confused about get\_orders function in API ([https://shipheropublic.docs.apiary.io](https://shipheropublic.docs.apiary.io)). The orders don’t contain the delivery time (due time of delivery). So how to pick and ship efficiently when this is the reason for using shiphero? Actually the client is also confused as the documentation and demos are not very easy to get. And there is no trial…so don’t mind ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [November 12, 2020, 3:22pm UTC](https://community.shiphero.com/t/label-generation/948/7 "2020-11-12T15:22:46Z")
Hi @mumerhasan! I apologize for the confusion, [that API has been deprecated](https://community.shiphero.com/t/legacy-api-deprecation/34/20), we now have our documentation at [https://developer.shiphero.com/](https://developer.shiphero.com/) To be able to get order information you could use the [Order query](https://developer.shiphero.com/examples-query/#order), we have a few examples of queries you could use [here](https://developer.shiphero.com/examples-query/) For a sandbox account, you could reach us at [support@shiphero.com](mailto:support@shiphero.com) and request it from our team Let me know if I could explain better or there is anything else I could help with. Thanks again! Tom