# Not able to create order via API

**URL:** <https://community.shiphero.com/t/not-able-to-create-order-via-api/2981>\
**Category:** GraphQL API\
**Created:** [July 10, 2024, 9:32am UTC](https://community.shiphero.com/t/not-able-to-create-order-via-api/2981 "2024-07-10T09:32:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![saif\_storage](https://avatars.discourse-cdn.com/v4/letter/s/3ab097/32.png) [@saif\_storage](https://community.shiphero.com/u/saif_storage)\
**Post date:** [July 10, 2024, 9:32am UTC](https://community.shiphero.com/t/not-able-to-create-order-via-api/2981/1 "2024-07-10T09:32:21Z")

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Hello,  
We are trying to create an order via API and we are getting the error message that product with SKU does not exist. However i have confirmed that the product exists. The request ID is **668e5389d05c513cb342ac1f**. Please let me know if you need more details.  
Thanks and regards

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**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\
**Post date:** [July 10, 2024, 12:22pm UTC](https://community.shiphero.com/t/not-able-to-create-order-via-api/2981/2 "2024-07-10T12:22:23Z")

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Hello @saif_storage,  
The product exists but in a different account. The token used is pointing to account 73275 and the SKU belongs to account 72694.  
Have a great day!

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<div class="post-metadata">

**Author:** ![saif\_storage](https://avatars.discourse-cdn.com/v4/letter/s/3ab097/32.png) [@saif\_storage](https://community.shiphero.com/u/saif_storage)\
**Post date:** [July 10, 2024, 5:44pm UTC](https://community.shiphero.com/t/not-able-to-create-order-via-api/2981/3 "2024-07-10T17:44:22Z")

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Thanks alot. Looks like somehow the tokens were mixed.  
Thanks alot for the help.