# Order Change / Remove product sync

**URL:** <https://community.shiphero.com/t/order-change-remove-product-sync/2452>\
**Category:** GraphQL API\
**Created:** [April 19, 2023, 2:42pm UTC](https://community.shiphero.com/t/order-change-remove-product-sync/2452 "2023-04-19T14:42:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RobertP](https://avatars.discourse-cdn.com/v4/letter/r/8e8cbc/32.png) [@RobertP](https://community.shiphero.com/u/RobertP)\
**Post date:** [April 19, 2023, 2:42pm UTC](https://community.shiphero.com/t/order-change-remove-product-sync/2452/1 "2023-04-19T14:42:42Z")

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Hi Team,

We’re running customer service for 100+ stores and would prefer to run it in shiphero or integrated app if possible.I’m looking for a way to remove a product from an order in shiphero but have shopify receive the update. Currently when we add or remove a product in shopify those updates push into shiphero but canceling or adding a product to an order in shiphero does not push to shopify. How do other address this issue?

Thank you,

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<div class="post-metadata">

**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [April 19, 2023, 3:35pm UTC](https://community.shiphero.com/t/order-change-remove-product-sync/2452/2 "2023-04-19T15:35:21Z")

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Hey @RobertP !,

Thanks for reaching out!

This community platform mainly deals in issues related to our Public API. I’d recommend making a support ticket, as support has the resources better suited to handle this type of issue.

You can create a ticket by going [here](https://software-help.shiphero.com/hc/en-us)and clicking submit a ticket or by clicking on the “Help” tab on [app.shiphero.com](http://app.shiphero.com).

Best,  
RayanP