# Order Shipping Process **URL:** \ **Category:** GraphQL API\ **Created:** [November 13, 2020, 3:32pm UTC](https://community.shiphero.com/t/order-shipping-process/954 "2020-11-13T15:32:51Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 13, 2020, 3:32pm UTC](https://community.shiphero.com/t/order-shipping-process/954/1 "2020-11-13T15:32:52Z")
I am using update\_order\_fulfillment\_status to ship orders by api (using a custom carrier). I have not printed shipping labels, as I don’t need to. I am seeing that the order is fulfilled but the items were not removed from warehouse. Can someone tell me about the steps required to ship an order via api. I have my own system for printing labels which is separate and working ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [November 13, 2020, 7:10pm UTC](https://community.shiphero.com/t/order-shipping-process/954/2 "2020-11-13T19:10:44Z")
Hi @mumerhasan We have a section that explains how to simulate an order fulfillment using three mutations: > **[Order Fulfillment – Developer Resources | ShipHero](https://developer.shiphero.com/order-fulfillment/)** Let me know if that doesn’t help! Thanks in advance, Tom ---
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 16, 2020, 8:17am UTC](https://community.shiphero.com/t/order-shipping-process/954/3 "2020-11-16T08:17:40Z")
Thank you so much for your guidance at both posts. I am beginning to understand how to integrate shiphero with my carrier. I need to ask one more thing though. Our shipping carrier requires delivery timings: like the customer wants the order to be delivered between 12 pm to 8pm. This is the customer’s availability timings. I cannot find this on shiphero dashboard, how to set this. We require this for optimal routing and we are already using this for other vendors. ---
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 16, 2020, 9:00am UTC](https://community.shiphero.com/t/order-shipping-process/954/4 "2020-11-16T09:00:45Z")
I am not able to find where to pick the order from through the API. All it contains is warehouse\_id and there is no query to query warehouse address from warehouse\_id ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [November 16, 2020, 1:12pm UTC](https://community.shiphero.com/t/order-shipping-process/954/5 "2020-11-16T13:12:13Z")
> [@mumerhasan](#): > > Our shipping carrier requires delivery timings: like the customer wants the order to be delivered between 12 pm to 8pm. This is the customer’s availability timings. I cannot find this on shiphero dashboard, how to set this. We require this for optimal routing and we are already using this for other vendors. Will you be using the [Generate Label Webhook](https://developer.shiphero.com/webhooks#generate-label-webhook) for your carrier? In that case, the payload we send to the endpoint is the one showed in the example, would you be sending that as a “note”? > [@mumerhasan](#): > > I am not able to find where to pick the order from through the API. All it contains is warehouse\_id and there is no query to query warehouse address from warehouse\_id To see the warehouse name/address, you could use the following Query: ``` query { account { request_id complexity data { id warehouses { id legacy_id identifier address { name address1 address2 city state country zip phone } } } } } ``` Warehouses are not something that usually changes, so one you get this information you can store it and know what warehouse is what. Also, a tip that might be useful, is that the id is base64 Encoded, so with, for example, [https://www.base64decode.org/](https://www.base64decode.org/), or any decoder (for example [18.12. base64 — RFC 3548: Base16, Base32, Base64 Data Encodings — Python 2.7.18 documentation](https://docs.python.org/2/library/base64.html) for python) you can decode the ID for example: V2FyZWhvdXNlOjExNzkw = Warehouse:11790 And on the UI, when you got to the warehouse page: [https://app.shiphero.com/dashboard/warehouses/edit/11790](https://app.shiphero.com/dashboard/warehouses/edit/11790) the ID at the end of the URL is the one from the warehouse with ID V2FyZWhvdXNlOjExNzkw Let me know if there is anything I could explain better or help you with. Thanks again! Tom ---
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 16, 2020, 1:55pm UTC](https://community.shiphero.com/t/order-shipping-process/954/6 "2020-11-16T13:55:29Z")
Thanks for timely reply. ---
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 16, 2020, 3:50pm UTC](https://community.shiphero.com/t/order-shipping-process/954/7 "2020-11-16T15:50:57Z")
I am not able to create shipment via API. When I query for products I get product\_ids and now they are already in an order. So I try to create the shipment through mutation giving order\_id and product\_id as line\_item but I am getting “Invalid LineItem id ‘276711896’” whereas this is the item in order having order\_id that is given in mutation ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [November 16, 2020, 7:11pm UTC](https://community.shiphero.com/t/order-shipping-process/954/8 "2020-11-16T19:11:00Z")
Hi @mumerhasan! Have you tried using the UUID of that line item? It should be something like `bGluZWl0ZW06Mjc2NzExODk2` Also, could you include the `request_id`? That way I’m able to inspect the whole mutation and check if there is anything missing. Thanks again! Tom ---
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 17, 2020, 8:07am UTC](https://community.shiphero.com/t/order-shipping-process/954/9 "2020-11-17T08:07:32Z")
5fb383e7702019a68431136f is the request id for create\_shipment mutation. There is no uuid on products, it gives error when I select uuid saying it doesn’t exist. query { ``` products { request_id data { edges { node { id legacy_id name } } } } ``` } I am using the above query for getting the ids of product. No matter what I use in line\_items in create shipment mutations (from id or legacy\_id) it gives error. ---
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 17, 2020, 9:18am UTC](https://community.shiphero.com/t/order-shipping-process/954/10 "2020-11-17T09:18:58Z")
I am getting this error at the dashboard “There was an error with the following line items so they were skipped: 444043747” I have defined items and all of them are 10 units in the inventory. I don’t know why this is happening. When I go to print labels the items are not shown in order. And I am not able to see the items in “line items”. What could be the problem? ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [November 17, 2020, 1:35pm UTC](https://community.shiphero.com/t/order-shipping-process/954/12 "2020-11-17T13:35:44Z")
Hi @mumerhasan! Try with the following Query first: ``` query { order(id: "157222046") { request_id complexity data { line_items(first: 5) { edges { node { id legacy_id } } } } } } ``` With that order ID you should be able to see the line item id (legacy and uuid) Then with that uuid try running the shipment create again and replacing those for: `line_item_id: "..."` Let me know if that still doesn’t help. Thanks again! Tom ---
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 17, 2020, 1:57pm UTC](https://community.shiphero.com/t/order-shipping-process/954/13 "2020-11-17T13:57:02Z")
OK, that was resolved. However, I am still learning to create an order and ship it. Is there a proper tutorial for doing this? I have created the order, now when I clicked on endeavour for shipping it would not bring the items of the orders in it and the print button is also inactive. You can see how confused I am because there is no documentation on doing this. The demo videos are showing something else, and I am not able to find any video where they create an order from dashboard. They have already prepared the orders and they just show them and then pack… Can you give a link where I can learn to create an order, then pack it, and ship it (not actual order, so there must be some manual steps). I am a developer actually but to integrate the API I have to go through the whole cycle. ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [November 17, 2020, 3:13pm UTC](https://community.shiphero.com/t/order-shipping-process/954/14 "2020-11-17T15:13:52Z")
I think that there might be an issue with the warehouses. Your account doesn’t have Multi Warehouse turned ON ([about multi warehouse](https://help.shiphero.com/knowledgeBase/10188541)) But on [https://app.shiphero.com/dashboard/warehouses](https://app.shiphero.com/dashboard/warehouses) you defined more than one warehouse, and that might be causing an error with the order allocation to different warehouses. Try by deleting the second warehouse and the products create there, or if you want I could turn Multi Warehouse ON for you. Also, you can create manual orders at [https://app.shiphero.com/dashboard/orders/add](https://app.shiphero.com/dashboard/orders/add) Let me know if that doesn’t help! Thanks again! Tom ---
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 17, 2020, 3:21pm UTC](https://community.shiphero.com/t/order-shipping-process/954/15 "2020-11-17T15:21:14Z")
Maybe you are right, I had one of my warehouse ‘locked’ so I had to clear the order locks (based on your information) and it worked. But I wonder, the order is shipped, and inventory is not updated. Why does that happen? I will try making some more orders and tell if the problem comes again. Yes, kindly turn the multi-warehouse ON, because I have to integrate multiple warehouses for client. ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [November 17, 2020, 5:32pm UTC](https://community.shiphero.com/t/order-shipping-process/954/16 "2020-11-17T17:32:47Z")
Perfect, thanks @mumerhasan! The account should be Multi Warehouse now. Let me know if there is anything else I could help with! ---
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 18, 2020, 9:06am UTC](https://community.shiphero.com/t/order-shipping-process/954/17 "2020-11-18T09:06:12Z")
Thanks for such support, I am finally getting its working. ---
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 18, 2020, 9:16am UTC](https://community.shiphero.com/t/order-shipping-process/954/18 "2020-11-18T09:16:43Z")
I am still getting only orders from one warehouse in endeavor, others are just blank without items. Do I have to configure something for multi warehouse? ---
**Author:** ![mumerhasan](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mumerhasan](https://community.shiphero.com/u/mumerhasan)\ **Post date:** [November 19, 2020, 3:51pm UTC](https://community.shiphero.com/t/order-shipping-process/954/19 "2020-11-19T15:51:55Z")
> [@tomasw](#): > > ```auto > query { > account { > request_id > complexity > data { > id > warehouses { > id > legacy_id > identifier > address { > name > address1 > address2 > city > state > country > zip > phone > } > } > } > } > } > > ``` This query is causing headache. Now that I have started developing my API and I am seeing that sometimes it returns the addresses of warehouses and at other times they are null. Both at postman and in php same thing is happening. example. This is a request id that gives no address “5fb69360d1819c135ff8a824” and in this request id “5fb6946b7e005184ac0e7663” there are addresses. both are same queries that I have saved in postman. ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [November 19, 2020, 4:01pm UTC](https://community.shiphero.com/t/order-shipping-process/954/20 "2020-11-19T16:01:32Z")
Thanks for reporting that @mumerhasan! We are looking into it now, I will let you know as soon as we are able to solve the issue. Thanks again and I apologize for the inconvenience Tom ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [November 20, 2020, 1:13pm UTC](https://community.shiphero.com/t/order-shipping-process/954/21 "2020-11-20T13:13:50Z")
Hi @mumerhasan! I just wanted to check in with you about this. You should be getting the address correctly now, but please let me know if you don’t. Thanks again! Tom [Next page](https://community.shiphero.com/t/order-shipping-process/954.md?page=2)