# Order with wrong shipping method

**URL:** <https://community.shiphero.com/t/order-with-wrong-shipping-method/3626>\
**Category:** GraphQL API\
**Created:** [December 7, 2025, 12:55pm UTC](https://community.shiphero.com/t/order-with-wrong-shipping-method/3626 "2025-12-07T12:55:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ahmadMamdouh](https://avatars.discourse-cdn.com/v4/letter/a/c89c15/32.png) [@ahmadMamdouh](https://community.shiphero.com/u/ahmadMamdouh)\
**Post date:** [December 7, 2025, 12:55pm UTC](https://community.shiphero.com/t/order-with-wrong-shipping-method/3626/1 "2025-12-07T12:55:24Z")

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Hello Team,  
We faced an issue with order “ **#4523** “, which came from Shopify , when we got order details from shiphero it’s shipping method and carrier appears like:  
`"shipping_lines":{`  
` "carrier":"genericlabel",`  
` "method":"genericlabel",`  
` "title":"Mandala Stores - Las Condes"`  
` }`

even if it’s created at shopify as “Retrio en tienda“ or “Pick At Store“ could you please help me to know what causes this issue , even if all other Ecommerce users on shopify send the “Retrio en tienda “ status correctly to Shiphero and hence to our dashboard.  
thanks in advance.

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**Author:** ![Nathan-Rhodes](https://avatars.discourse-cdn.com/v4/letter/n/9dc877/32.png) [@Nathan-Rhodes](https://community.shiphero.com/u/Nathan-Rhodes)\
**Post date:** [December 8, 2025, 5:20pm UTC](https://community.shiphero.com/t/order-with-wrong-shipping-method/3626/2 "2025-12-08T17:20:56Z")

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Hello,

Please submit this as a support ticket by reaching out [support@shiphero.com](mailto:support@shiphero.com). This way we can investigate any issues and track any necessaries fixes needed.

Thank you

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/2X/8/83f2a5ec5d7908b156cb6999baa4c753fadfa85d.svg) [@system](https://community.shiphero.com/u/system)\
**Post date:** [March 8, 2026, 5:21pm UTC](https://community.shiphero.com/t/order-with-wrong-shipping-method/3626/3 "2026-03-08T17:21:08Z")

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