# Pass our own label we have generated on our system to shiphero system on order

**URL:** <https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056>\
**Category:** Getting Started\
**Created:** [June 27, 2022, 4:12pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056 "2022-06-27T16:12:28Z")\
**Posts on this page:** 19\
**Page:** 1

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**Author:** ![raymark](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@raymark](https://community.shiphero.com/u/raymark)\
**Post date:** [June 27, 2022, 4:12pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/1 "2022-06-27T16:12:28Z")

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Hello, I want to ask about the order API, is it possible that we can pass our own label like provide a url link which targeting back to our system where we save the our own label, this is intended for the custom ones. If possible, what fields should I push it through? I looked into the documentation but I am confused if I can possibly set it during shipment creation, or order updating through the “packing\_slip” on the shipment details or I am looking at the wrong direction here. Please advise. Thank you

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**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [June 27, 2022, 4:23pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/2 "2022-06-27T16:23:31Z")

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Hey @raymark,

Nice to hear from you again!  
Thanks for reaching out, I’ll look into that and get back to you soon.

Best,  
RayanP

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<div class="post-metadata">

**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [June 27, 2022, 6:03pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/3 "2022-06-27T18:03:28Z")

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Hey @raymark,

I’m a little confused so I wanted to ask; are you making these shipments through the API or the UI?

Thanks for hanging in there!

Best,  
RayanP

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<div class="post-metadata">

**Author:** ![raymark](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@raymark](https://community.shiphero.com/u/raymark)\
**Post date:** [June 28, 2022, 11:36am UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/4 "2022-06-28T11:36:53Z")

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Hello @sh-agent ,

No, they are manually generated from our partner carrier on our system end and not on shiphero API to create the label, is that possible? we are wanting to have our own ship label forwarded to shiphero.

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<div class="post-metadata">

**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [June 28, 2022, 1:36pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/5 "2022-06-28T13:36:56Z")

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Hey @raymark,

If you’re fulfilling orders through the Public API, I’d recommend using the flow here: [Order Flow](https://developer.shiphero.com/order-fulfillment/)

When using the `shipment_create` mutation you’re able to set your url through the field: `paper_pdf_location`

```auto
mutation {
  shipment_create(
    data: {
      order_id: "T3JkZXI6MTQzNDE2NDY3"
      warehouse_id: "V2FyZWhvdXNlOjExNzkw"
      address: {
        name: "John"
        address1: "2543 Johnson St."
        address2: "Apt. 2"
        city: "Oklahoma"
        state: "Oklahoma"
        zip: "73008"
        country: "US"
        phone: "5555555555"
      }
      line_items: { line_item_id: "TGluZUl0ZW06NDA5MjA2ODkw", quantity: 1 }
      labels: {
        address: {
          name: "John"
          address1: "2543 Johnson St."
          address2: "Apt. 2"
          city: "Oklahoma"
          state: "Oklahoma"
          zip: "73008"
          country: "US"
          phone: "5555555555"
        }
        carrier: "UPS"
        shipping_name: "UPS - Ground"
        shipping_method: "Ground"
        cost: "0.00"
        dimensions: { weight: "12", height: "12", width: "12", length: "12" }
        label: {
          paper_pdf_location: " **Your URL link here**"
        }
        line_item_ids: "TGluZUl0ZW06NDA5MjA2ODkw"
        tracking_number: "1234434242444444434"
      }
      notify_customer_via_shiphero: true
      notify_customer_via_store: true
    }
  ) {
    request_id
    complexity
  }
}

```

If you’re fulfilling through the UI, I believe you will have to use the `generate_label` webhook: [Generate Label Webook](https://developer.shiphero.com/webhooks#generate-label-webhook).

You can set your URL under the `label` field.

```auto
{
  "code": "200",
  "shipping_method": "Ground",
  "tracking_number": "456123789",
  "cost": "5.55",
  "label": " **Your URL here**",
  "customs_info": "",
  "shipping_carrier": "ups",
  "tracking_url": "https://mycarrier.com/456123789"
}

```

Do note that you will have to do this per shipment.

Please let me know if this was able to answer your question, or if you have any more questions or concerns!

Best,  
RayanP

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<div class="post-metadata">

**Author:** ![raymark](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@raymark](https://community.shiphero.com/u/raymark)\
**Post date:** [July 18, 2022, 7:38pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/6 "2022-07-18T19:38:44Z")

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Just want to add related to my query, for line\_item\_ids field, how do I put multiple items in it if we are able to fit it?

line\_item\_ids: “TGluZUl0ZW06NDA5MjA2ODkw”

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<div class="post-metadata">

**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [July 19, 2022, 12:23pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/7 "2022-07-19T12:23:33Z")

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Hey @raymark,

I believe formatting `line_item_ids` like this should work:

`line_item_ids: ["TGluZUl0ZW06NzM1MzkzMTM5", "TGluZUl0ZW06NzM1MzkzMTQw"]`

The main thing here is using the square brackets and then separating the specific ids by quotation marks. Please let me know if this worked for you or if you have any questions or concerns.

Best,  
RayanP

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<div class="post-metadata">

**Author:** ![raymark](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@raymark](https://community.shiphero.com/u/raymark)\
**Post date:** [July 19, 2022, 9:19pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/8 "2022-07-19T21:19:53Z")

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Hi @sh-agent ,

I tried to post our data but it isn’t pushed though or when I try to click on “view label” I was unable to see the label. Can you help me out? I have here the request\_id for the shipment\_create mutation, 62d71f250d0ee6aa9e20b5e5

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<div class="post-metadata">

**Author:** ![raymark](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@raymark](https://community.shiphero.com/u/raymark)\
**Post date:** [July 20, 2022, 3:33pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/9 "2022-07-20T15:33:09Z")

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Hi @sh-agent ,

Any input on this please? Thank you

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<div class="post-metadata">

**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [July 20, 2022, 3:39pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/10 "2022-07-20T15:39:15Z")

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Hey @raymark,

Currently looking into this issue. I’ll have an update for you shortly.

Best,  
RayanP

---

<div class="post-metadata">

**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [July 20, 2022, 6:59pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/11 "2022-07-20T18:59:56Z")

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Hey @raymark,

Thanks for hanging in there while we investigated this matter.

Due to privacy concerns, I won’t link the mutation, but going off of the request you sent earlier could you try replacing the `paper_pdf_location` to `pdf_location` and use the same URL?

Please let me know if this works for you, or if you have any further questions or concerns!

Best,  
RayanP

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<div class="post-metadata">

**Author:** ![raymark](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@raymark](https://community.shiphero.com/u/raymark)\
**Post date:** [March 17, 2023, 3:14pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/12 "2023-03-17T15:14:25Z")

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Hi, @sh-agent ,

Sorry to have reply just now, but we had a new issue on this case and it seems now both fields for label `paper_pdf_location` to `pdf_location` no longer works. request\_id 64147ea7255d576734c96960 and request\_id 641483afaf43e248361d5a83

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<div class="post-metadata">

**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [March 17, 2023, 6:05pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/13 "2023-03-17T18:05:28Z")

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Hey Team,

Thanks for reaching out!  
Looking into that issue now.

Best,  
RayanP

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<div class="post-metadata">

**Author:** ![raymark](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@raymark](https://community.shiphero.com/u/raymark)\
**Post date:** [March 17, 2023, 8:03pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/14 "2023-03-17T20:03:46Z")

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Hi @sh-agent ,

Any insights about this? Thank you

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<div class="post-metadata">

**Author:** ![raymark](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@raymark](https://community.shiphero.com/u/raymark)\
**Post date:** [March 20, 2023, 11:01am UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/15 "2023-03-20T11:01:06Z")

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Hi @sh-agent ,

Any updates on this?

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<div class="post-metadata">

**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [March 20, 2023, 11:43am UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/16 "2023-03-20T11:43:25Z")

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Hey @raymark,

Thanks for hanging in there!

Still looking into this issue, I’ll have an update for you shortly.  
Please let me know if you have any questions or concerns.

Best,  
RayanP

---

<div class="post-metadata">

**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [March 20, 2023, 4:04pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/17 "2023-03-20T16:04:46Z")

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Hey Team,

Thanks for hanging in there!

I was able to view 3/4 labels for Order # 284771852 made on 3/17. The only label I wasn’t able to view was the label made at 9:52, that was passed through `paper_pdf_location` instead of `pdf_location`.

If you update that field I believe everything will work as expected.

Please let me know if you have any questions.

Best,  
RayanP

---

<div class="post-metadata">

**Author:** ![raymark](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@raymark](https://community.shiphero.com/u/raymark)\
**Post date:** [March 20, 2023, 5:17pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/18 "2023-03-20T17:17:16Z")

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Hi @sh-agent , I made another request to push data but it is still not working though.

- Order: **#17100014**  
**request\_id: 641893b9f8d2d2ddf4dbef3b**

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<div class="post-metadata">

**Author:** ![raymark](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@raymark](https://community.shiphero.com/u/raymark)\
**Post date:** [March 20, 2023, 5:26pm UTC](https://community.shiphero.com/t/pass-our-own-label-we-have-generated-on-our-system-to-shiphero-system-on-order/2056/19 "2023-03-20T17:26:11Z")

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If I view the order details, the labels is not showing up under shipment info.  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/fcd9d3cddd93255bef84902e844a2dc94a0d88b2.png)  
vs what I normally see when I pushed the label  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/1d3b808819bf911c2f3d69f79115481c7bfeff8e.png)