# PO# Field Not Available? **URL:** \ **Category:** GraphQL API\ **Created:** [June 29, 2026, 6:56pm UTC](https://community.shiphero.com/t/po-field-not-available/3732 "2026-06-29T18:56:00Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Alli](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Alli](https://community.shiphero.com/u/Alli)\ **Post date:** [June 29, 2026, 6:56pm UTC](https://community.shiphero.com/t/po-field-not-available/3732/1 "2026-06-29T18:56:00Z")
Hello! We use Shopify Plus B2B integrated directly with ShipHero. When our team creates wholesale orders in Shopify, we manually enter our customer’s PO# into Shopify’s PO field. Our challenge is that ShipHero only imports the Shopify order number (e.g. WHOLESALE-1090), not the customer’s PO#. For our business, the PO# is the true reference number. We need to be able to: - Search orders by PO# within ShipHero. - Display the PO# prominently on shipping labels and packing slips. - Ideally have the PO# function as a primary order identifier rather than a note or gift message. I’ve been told this isn’t supported through the standard Shopify integration and would require using the GraphQL API or a custom integration. However, I haven’t been been able to determine whether ShipHero has an existing field that can function as a true customer PO field. Has anyone successfully implemented this? Specifically: - Which ShipHero field did you map the Shopify PO# to? - Is it searchable within the ShipHero UI? - Can it be printed on shipping labels and packing slips? - Or is this simply a limitation of ShipHero’s current data model? We’re trying to avoid using the gift note or notes fields since that would require entering the PO# twice (once in Shopify’s PO field and again in a notes field) and still wouldn’t allow it to function as a true order identifier. Any guidance or recommendations would be greatly appreciated. Thank you! 😊 ---
**Author:** ![jjconti](https://avatars.discourse-cdn.com/v4/letter/j/bcef8e/32.png) [@jjconti](https://community.shiphero.com/u/jjconti)\ **Post date:** [June 30, 2026, 5:51pm UTC](https://community.shiphero.com/t/po-field-not-available/3732/2 "2026-06-30T17:51:42Z")
Hi Alli, At the moment, the standard Shopify integration does not map Shopify’s PO field into a dedicated ShipHero Order field. ShipHero imports Shopify’s order name/number as the ShipHero `order_number`, and Shopify’s order ID as `partner_order_id`. If the PO# needs to behave as the primary searchable identifier, the practical custom integration approach would be to create the ShipHero order with the customer PO# as `order_number`, while keeping the Shopify order ID in `partner_order_id`. That would make the PO# show up anywhere ShipHero uses the order number, but it also means the ShipHero order number would no longer be the Shopify order name like `WHOLESALE-1090`. For the direct Shopify integration, the closest workarounds are to copy the PO# into a tag or into a Shopify note attribute such as `packing-note`/`gift-note` using Shopify Flow, if available. ShipHero can import those into searchable/displayable note fields, but they are not true order identifiers. So in short: today this is a limitation of the current Shopify integration/data model rather than a supported native PO# mapping. ---
**Author:** ![Alli](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Alli](https://community.shiphero.com/u/Alli)\ **Post date:** [June 30, 2026, 7:10pm UTC](https://community.shiphero.com/t/po-field-not-available/3732/3 "2026-06-30T19:10:50Z")
Aloha! Thank you so much for the detailed explanation. This is very helpful and makes a lot more sense. Just so I am making sure I am 100% understanding the above correctly - Can you please confirm if ShipHero API allow a custom integration to set the `order_number` field when creating an order? ---
**Author:** ![jjconti](https://avatars.discourse-cdn.com/v4/letter/j/bcef8e/32.png) [@jjconti](https://community.shiphero.com/u/jjconti)\ **Post date:** [June 30, 2026, 8:46pm UTC](https://community.shiphero.com/t/po-field-not-available/3732/4 "2026-06-30T20:46:07Z")
Yes, you can use the order\_create mutation where order\_number is one of the fields: [Examples – Developer Resources | ShipHero](https://developer.shiphero.com/examples/#ordercreate) Or if you want to create a wholesale order: [Wholesale Orders – Developer Resources | ShipHero](https://developer.shiphero.com/flows/wholesale/#creating-wholesale-orders) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/2X/8/83f2a5ec5d7908b156cb6999baa4c753fadfa85d.svg) [@system](https://community.shiphero.com/u/system)\ **Post date:** [September 28, 2026, 8:46pm UTC](https://community.shiphero.com/t/po-field-not-available/3732/5 "2026-09-28T20:46:19Z")
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