Hi there, we’re pulling purchase order data via your Public GraphQL API and warehouse-uploaded photos are visible in the ShipHero web UI but completely absent from the API response. In the web UI our PO shows 3 attachments, including an images uploaded by warehouse users. Via the API, the same PO…

Hi @snowfreaks ! You are using something like this, right? query { purchase_order(id: "569020") { request_id complexity data { attachments { edges { node { url filename } } } } } } (just tried that in my …

Thanks @tomasw ! Yes, that’s the exact query I’m running, against my own PO. The difference: in your account it returns 2 images + a PDF, but in mine the same query returns only 1 node — the PDF I attached directly to the PO. The 3 warehouse-user-uploaded photos that show in the web UI are still co…

This appears to be the same thing that was reported back in 2022: [image] Retrieve attachments of a Purchase Order GraphQL API Hello @tomasfd , I apologize for the late reply. Yes I can see the attachments on UI side when I logged in as the child account…

[image] snowfreaks: Are warehouse-user-uploaded PO photos exposed through the Public API at all, and in which field/type? Is this a warehouse-scoping issue — are photos uploaded by a warehouse user tied to a scope my token can’t see? If a specific setting or warehouse-scoped token is required t…

I’ve run into this exact issue before. The attachment data usually isn’t included in the standard PO response by default—you’ll need to explicitly request it through the API. A few things to check: 1. Query parameters: Most PO APIs require you to pass an include=attachments parameter or similar. W…

POs not showing attachments in API response

GraphQL API

snowfreaks June 25, 2026, 1:19pm 4

This appears to be the same thing that was reported back in 2022:

Topic		Replies	Views
Retrieve attachments of a Purchase Order GraphQL API	6	603	February 4, 2022
Retrieving packshot images from order via API GraphQL API	4	508	April 27, 2022
Retrive attachments from RMA GraphQL API	1	290	February 15, 2023
Moving from Extensiv 3PL WMS to ShipHero: API endpoint & setup questions Getting Started	2	113	December 30, 2025
On order on the product file GraphQL API	4	641	December 17, 2020

POs not showing attachments in API response

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