# Product\_Update not working - SKU always Not Found

**URL:** <https://community.shiphero.com/t/product-update-not-working-sku-always-not-found/2706>\
**Category:** GraphQL API\
**Created:** [November 28, 2023, 2:58pm UTC](https://community.shiphero.com/t/product-update-not-working-sku-always-not-found/2706 "2023-11-28T14:58:02Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![atlatin](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@atlatin](https://community.shiphero.com/u/atlatin)\
**Post date:** [November 28, 2023, 2:58pm UTC](https://community.shiphero.com/t/product-update-not-working-sku-always-not-found/2706/1 "2023-11-28T14:58:03Z")

</div>

Around the past week or so, this error started happening anytime we try to use the mutation for product\_update:

mutation {  
product\_update(  
data: {  
sku: “SKU-EXAMPLE”  
dropship:false  
tags: “EXAMPLE”  
}  
) {  
request\_id  
complexity  
}  
}

Gives the below error:

{  
“errors”: [  
{  
“message”: “Sku ‘SKU-EXAMPLE’ not found”,  
“operation”: “product\_update”,  
“field”: “product\_update”,  
“request\_id”: “6565f7ab1e96b52aa3146b44”,  
“code”: 5  
}

This happens with every SKU and every client so we can never use the product\_update mutation at the moment.

Can you please let me know how this can be fixed? It was working fine until about a week ago and we didn’t change anything on our end.

Thank you

---

<div class="post-metadata">

**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [November 28, 2023, 7:58pm UTC](https://community.shiphero.com/t/product-update-not-working-sku-always-not-found/2706/2 "2023-11-28T19:58:51Z")

</div>

Hey @atlatin,

Thanks for reaching out!  
I’ll look into this and get back to you shortly.

Best,  
RayanP

---

<div class="post-metadata">

**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [November 29, 2023, 6:08pm UTC](https://community.shiphero.com/t/product-update-not-working-sku-always-not-found/2706/3 "2023-11-29T18:08:07Z")

</div>

Hey @atlatin,

Thanks for hanging in there!

Could you try adding the field `customer_account_id = 74790` , to your mutation to see if this solves thie issue?

Please let me know if you have any questions or concerns,

Best,  
RayanP

---

<div class="post-metadata">

**Author:** ![atlatin](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@atlatin](https://community.shiphero.com/u/atlatin)\
**Post date:** [November 29, 2023, 9:47pm UTC](https://community.shiphero.com/t/product-update-not-working-sku-always-not-found/2706/4 "2023-11-29T21:47:35Z")

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That fixed it. I guess that wasn’t required until recently. Thank you for your help!