# ShipHero Sandbox GraphQL API Access **URL:** \ **Category:** GraphQL API\ **Created:** [September 18, 2026, 4:04pm UTC](https://community.shiphero.com/t/shiphero-sandbox-graphql-api-access/3778 "2026-09-18T16:04:57Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![knntmandabon77](https://avatars.discourse-cdn.com/v4/letter/k/b5e925/32.png) [@knntmandabon77](https://community.shiphero.com/u/knntmandabon77)\ **Post date:** [September 18, 2026, 4:04pm UTC](https://community.shiphero.com/t/shiphero-sandbox-graphql-api-access/3778/1 "2026-09-18T16:04:57Z")
Hi, I’m currently working with the ShipHero sandbox and was able to authenticate successfully and receive both an access token and refresh token. However, when I use the access token to make a GraphQL request, I’m getting: `403 Public API access is disabled for this user` I’d like to confirm whether this is something I can enable from my side, or if it needs to be enabled by ShipHero. We need GraphQL access to retrieve the `warehouse_id` and create test orders. Any guidance would be greatly appreciated. Thank you, Kenneth ---
**Author:** ![lpezza](https://avatars.discourse-cdn.com/v4/letter/l/439d5e/32.png) [@lpezza](https://community.shiphero.com/u/lpezza)\ **Post date:** [September 18, 2026, 4:31pm UTC](https://community.shiphero.com/t/shiphero-sandbox-graphql-api-access/3778/2 "2026-09-18T16:31:29Z")
Hi Kenneth, Thanks for reaching out, and sorry for the trouble! To dig into this properly, could you share a bit more info: 1. The **email or account ID** of the user you authenticated with 2. The approximate **date/time** you hit the 403 error With that we can check what’s going on with your API access settings and get you unblocked quickly. Best regards, Luciano ---
**Author:** ![knntmandabon77](https://avatars.discourse-cdn.com/v4/letter/k/b5e925/32.png) [@knntmandabon77](https://community.shiphero.com/u/knntmandabon77)\ **Post date:** [September 18, 2026, 4:50pm UTC](https://community.shiphero.com/t/shiphero-sandbox-graphql-api-access/3778/3 "2026-09-18T16:50:46Z")
Hi Luciano, Here are the details: - Account ID: 100718 - Email: [info@latampep.com.br](mailto:info@latampep.com.brand) - 403 error timestamp from Postman: 15:26:11 GMT I checked the time in Postman when the 403 error occurred. If this timestamp doesn’t work for your investigation, please let me know and I can send another request to reproduce the 403 error. Thanks, Kenneth ---
**Author:** ![knntmandabon77](https://avatars.discourse-cdn.com/v4/letter/k/b5e925/32.png) [@knntmandabon77](https://community.shiphero.com/u/knntmandabon77)\ **Post date:** [September 21, 2026, 2:25pm UTC](https://community.shiphero.com/t/shiphero-sandbox-graphql-api-access/3778/4 "2026-09-21T14:25:34Z")
Hi Luciano, I just wanted to follow up and ask if there are any updates regarding your investigation into the GraphQL permission issue. Thank you for your help. Best regards, Kenneth ---
**Author:** ![lpezza](https://avatars.discourse-cdn.com/v4/letter/l/439d5e/32.png) [@lpezza](https://community.shiphero.com/u/lpezza)\ **Post date:** [September 21, 2026, 3:07pm UTC](https://community.shiphero.com/t/shiphero-sandbox-graphql-api-access/3778/5 "2026-09-21T15:07:00Z")
Hi Kenneth, Thanks for the details. I traced the exact request (account 100718, `info@latampep.com.br`, 15:26:10 UTC). The 403 is expected here: Public API access is disabled for that specific user. This is a **per-user** setting, so an **account admin** needs to enable it. It’s not something we can do on our side, and it’s not sandbox-specific. Here’s how to fix it: 1. Log in to [shipping.shiphero.com](https://shipping.shiphero.com/) with an admin account. 2. Go to **Users & Roles**. 3. Select `info@latampep.com.br`. 4. Go to the **API access** section. 5. Enable **Public API Access**. 6. Save. Once that’s done, try your request again from Postman and it should go through. Let us know if you still get the 403 after that! Best regards, Luciano * * * ---
**Author:** ![knntmandabon77](https://avatars.discourse-cdn.com/v4/letter/k/b5e925/32.png) [@knntmandabon77](https://community.shiphero.com/u/knntmandabon77)\ **Post date:** [September 21, 2026, 3:53pm UTC](https://community.shiphero.com/t/shiphero-sandbox-graphql-api-access/3778/7 "2026-09-21T15:53:38Z")
Hi Luciano, Thank you for this. This is very helpful. Thanks, Kenneth ---
**Author:** ![lpezza](https://avatars.discourse-cdn.com/v4/letter/l/439d5e/32.png) [@lpezza](https://community.shiphero.com/u/lpezza)\ **Post date:** [September 21, 2026, 4:01pm UTC](https://community.shiphero.com/t/shiphero-sandbox-graphql-api-access/3778/8 "2026-09-21T16:01:20Z")
You’re very welcome! I’m really glad it helped. Feel free to reach out if anything else comes up!