# Shipment\_create mutation pdf file won't open

**URL:** <https://community.shiphero.com/t/shipment-create-mutation-pdf-file-wont-open/2544>\
**Category:** GraphQL API\
**Created:** [July 20, 2023, 9:04pm UTC](https://community.shiphero.com/t/shipment-create-mutation-pdf-file-wont-open/2544 "2023-07-20T21:04:26Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![sdwelrn](https://avatars.discourse-cdn.com/v4/letter/s/59ef9b/32.png) [@sdwelrn](https://community.shiphero.com/u/sdwelrn)\
**Post date:** [July 20, 2023, 9:04pm UTC](https://community.shiphero.com/t/shipment-create-mutation-pdf-file-wont-open/2544/1 "2023-07-20T21:04:26Z")

</div>

Following this documentation [Order Fulfillment – Developer Resources | ShipHero](https://developer.shiphero.com/order-fulfillment/)

I created a dummy shipment with my order\_id and warehouse\_id. The shipment shows in the order but if I click “View” for the label nothing loads. I used

```auto
label: {
          paper_pdf_location: "https://www.irs.gov/pub/irs-pdf/fw4.pdf"
        }

```

for the label. I also tried a label pdf file hosted on my own ftp server, neither opened. What are the requirement for linking to a label created elsewhere besides the url ending in file.extension?

---

<div class="post-metadata">

**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [July 21, 2023, 11:25am UTC](https://community.shiphero.com/t/shipment-create-mutation-pdf-file-wont-open/2544/2 "2023-07-21T11:25:30Z")

</div>

Hey @sdwelrn ,

Thanks for reaching out!  
I’ll look into this and get back to you as soon as I can.

Please let me know if you have any further questions or concerns.

Best,  
RayanP

---

<div class="post-metadata">

**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\
**Post date:** [July 24, 2023, 2:25pm UTC](https://community.shiphero.com/t/shipment-create-mutation-pdf-file-wont-open/2544/3 "2023-07-24T14:25:51Z")

</div>

Hey @sdwelrn,

Thanks for hanging in there!

Could you try using the `pdf_location` field instead?

Please let me know if you have any questions or concerns.

Best,  
RayanP

---

<div class="post-metadata">

**Author:** ![sdwelrn](https://avatars.discourse-cdn.com/v4/letter/s/59ef9b/32.png) [@sdwelrn](https://community.shiphero.com/u/sdwelrn)\
**Post date:** [July 24, 2023, 3:17pm UTC](https://community.shiphero.com/t/shipment-create-mutation-pdf-file-wont-open/2544/4 "2023-07-24T15:17:19Z")

</div>

@sh-agent the ‘pdf\_location’ field worked, thank you!