# There was an error creating the label

**URL:** <https://community.shiphero.com/t/there-was-an-error-creating-the-label/1251>\
**Category:** GraphQL API\
**Created:** [April 12, 2021, 2:08pm UTC](https://community.shiphero.com/t/there-was-an-error-creating-the-label/1251 "2021-04-12T14:08:37Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Mahibur](https://avatars.discourse-cdn.com/v4/letter/m/dfb087/32.png) [@Mahibur](https://community.shiphero.com/u/Mahibur)\
**Post date:** [April 12, 2021, 2:08pm UTC](https://community.shiphero.com/t/there-was-an-error-creating-the-label/1251/1 "2021-04-12T14:08:37Z")

</div>

I am getting an error response while trying to create a return with create\_label = true;  
Is it possible to get the label via email?

> ```
> {
> "errors": [
> {
> "message": "There was an error creating the label",
> "operation": "return_create",
> "field": "return_create",
> "request_id": "6074527395f46ea7d3ac0685",
> "code": 9
> }
> ],
> "data": {
> "return_create": null
> }
> }
> 
> ```

Thanks in advance!  
Mahibur

---

<div class="post-metadata">

**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\
**Post date:** [April 18, 2021, 3:02pm UTC](https://community.shiphero.com/t/there-was-an-error-creating-the-label/1251/2 "2021-04-18T15:02:11Z")

</div>

Hi @Mahibur!

It looks like you are sending:

_ **shipping\_carrier: “crr\_wms\_1” shipping\_method: "md wms 1"** _

And that carrier might not exist to generate a return label at [https://app.shiphero.com/dashboard/returns/shipping-carriers](https://app.shiphero.com/dashboard/returns/shipping-carriers)

If you want to generate the return but not the label, try using _ **create\_label: false** _  
This will generate the return but won’t try to create the label for that unexisting carrier.

Please let us know if we could provide a better explanation or there is anything else we could help with.  
Thanks in advance!  
Tom