# Unable to create shipments

**URL:** <https://community.shiphero.com/t/unable-to-create-shipments/1702>\
**Category:** Getting Started\
**Created:** [November 18, 2021, 2:20pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702 "2021-11-18T14:20:01Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![april](https://avatars.discourse-cdn.com/v4/letter/a/aca169/32.png) [@april](https://community.shiphero.com/u/april)\
**Post date:** [November 18, 2021, 2:20pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/1 "2021-11-18T14:20:01Z")

</div>

Hello Shiphero team

We’re trying to create shipments via API and we’re getting successful response. However we can’t see the shipments created anywhere in the UI. Can I get some help in checking why please? I’ve added request and response below. We’re trying to send the label URI from our system to Shiphero and we’re trying to send it through shipment creation. Please advise this is the correct way to do it. Thank you!

Array  
(  
[Post Request labelUri URL : 107632] =\>  
[Post Request labelUri Data : 107632] =\> mutation {  
shipment\_create(  
data: {  
order\_id: “T3JkZXI6MjI4NjIyNzc3”  
warehouse\_id: “V2FyZWhvdXNlOjc3NDEx=”  
address: {  
name: “Robert N Charlton”  
address1: “70 Ponteland Rd”  
address2: “”  
city: “HUBBERHOLME”  
state: “”  
zip: “BD23 8LT”  
country: “United Kingdom”  
phone: “079 2596 7537”  
}  
line\_items:[  
{  
line\_item\_id: “TGluZUl0ZW06NjA2Njg0MjY5”  
quantity: 10  
}  
]  
labels: {  
address: {  
name: “Robert N Charlton”  
address1: “70 Ponteland Rd”  
address2: “”  
city: “HUBBERHOLME”  
state: “”  
zip: “BD23 8LT”  
country: “United Kingdom”  
phone: “079 2596 7537”  
}  
carrier: “Royal Mail”  
shipping\_name: “royal\_mail / RoyalMail48”  
shipping\_method: “royal\_mail / RoyalMail48”  
cost: “0.00”  
dimensions: { weight: “0”, height: “0”, width: “0”, length: “0” }  
label: {  
pdf\_location: “[somedomain.com](http://somedomain.com/packinglabel)”  
}  
line\_item\_ids: “284753769”  
tracking\_number: “1111111111111”  
}  
notify\_customer\_via\_shiphero: true  
notify\_customer\_via\_store: true  
shipped\_off\_shiphero:true  
}  
) {  
request\_id  
complexity  
shipment {  
id  
legacy\_id  
order\_id  
user\_id  
warehouse\_id  
pending\_shipment\_id  
address {  
name  
address1  
address2  
city  
state  
country  
zip  
phone  
}  
picked\_up  
needs\_refund  
refunded  
delivered  
shipped\_off\_shiphero  
dropshipment  
created\_date  
line\_items(first: 2) {  
edges {  
node {  
id  
line\_item\_id  
quantity  
}  
}  
}  
}  
}  
}  
[Post Response labelUri Data : 107632] =\> Array  
(  
[data] =\> Array  
(  
[shipment\_create] =\> Array  
(  
[request\_id] =\> 61964b30c0bb4232fb66bcd1  
[complexity] =\> 10  
[shipment] =\> Array  
(  
[id] =\> U2hpcG1lbnQ6MjA0OTg0MzAw  
[legacy\_id] =\> 204984300  
[order\_id] =\> T3JkZXI6MjI4NjIyNzc3  
[user\_id] =\>  
[warehouse\_id] =\> V2FyZWhvdXNlOjc3NDEx  
[pending\_shipment\_id] =\>  
[address] =\> Array  
(  
[name] =\> Robert N Charlton None  
[address1] =\> 70 Ponteland Rd  
[address2] =\>  
[city] =\> HUBBERHOLME  
[state] =\>  
[country] =\> United Kingdom  
[zip] =\>  
[phone] =\>  
)

```
                                [picked_up] => 
                                [needs_refund] => 
                                [refunded] => 
                                [delivered] => 
                                [shipped_off_shiphero] => 1
                                [dropshipment] => 
                                [created_date] => 2021-11-18T12:46:41
                                [line_items] => Array
                                    (
                                        [edges] => Array
                                            (
                                                [0] => Array
                                                    (
                                                        [node] => Array
                                                            (
                                                                [id] => U2hpcHBlZExpbmVJdGVtOjMyMTkzNDU1Mw==
                                                                [line_item_id] => TGluZUl0ZW06NjA2Njg0MjY5
                                                                [quantity] => 10
                                                            )
```

---

<div class="post-metadata">

**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\
**Post date:** [November 18, 2021, 3:45pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/2 "2021-11-18T15:45:07Z")

</div>

Hello @April!  
We’re looking into it, and we will let you know as soon as we have an answer.  
Have a nice day!  
Tomas

---

<div class="post-metadata">

**Author:** ![april](https://avatars.discourse-cdn.com/v4/letter/a/aca169/32.png) [@april](https://community.shiphero.com/u/april)\
**Post date:** [November 19, 2021, 3:49pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/3 "2021-11-19T15:49:04Z")

</div>

Hi @tomasfd - do you have an update for me? 🙂

---

<div class="post-metadata">

**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\
**Post date:** [November 19, 2021, 6:17pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/4 "2021-11-19T18:17:57Z")

</div>

Hello @april!

I appreciate your patience.

I checked the four orders present in the dashboard, and I can see the shipments created in all of them. If you check the right side panels and scroll down a bit, you will find a shipments panel:

 ![image](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/5f177658efa5be2e486c97f1afae7868fe3ce970.png)  
Please let me know if you see them as well.

If you didn’t know, if you follow this link, [Order Fulfillment – Developer Resources | ShipHero](https://developer.shiphero.com/order-fulfillment/), you will find the whole explanation of how to fulfill an order using the Public API as there are some steps required after creating the shipment to mimic the process as it works using the UI.

Have a great day!  
Tomas

---

<div class="post-metadata">

**Author:** ![april](https://avatars.discourse-cdn.com/v4/letter/a/aca169/32.png) [@april](https://community.shiphero.com/u/april)\
**Post date:** [November 22, 2021, 11:46am UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/5 "2021-11-22T11:46:53Z")

</div>

Hi Tomas

Thanks for your reply! I was able to find the shipments being created, however I need your input on where we should send the label URI from our system to Shiphero.

At the moment we are sending to pdf\_location

Our expectation is that the link will appear when we click on VIEW LABEL as shown below, can you advise if this is correct?

 ![Screenshot at Nov 22 19-45-03.jpg](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/e2b34c7dd313770587f2d9043e3b2ce35f2c4c55.jpeg)

Also when we create shipments, are they also supposed to appear in above interface? It seems they are not being created here so wondering where the disconnect might be?

Thanks for your help!

---

<div class="post-metadata">

**Author:** ![april](https://avatars.discourse-cdn.com/v4/letter/a/aca169/32.png) [@april](https://community.shiphero.com/u/april)\
**Post date:** [November 24, 2021, 12:22pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/6 "2021-11-24T12:22:46Z")

</div>

Hi @tomasfd - do you have any news for me? 🙂

---

<div class="post-metadata">

**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\
**Post date:** [November 25, 2021, 3:02pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/7 "2021-11-25T15:02:35Z")

</div>

Hello @april!  
I hope you are doing great today!  
I’ve been running some tests, and I’ve come up with the following:

1. The correct attribute inside `labels` to have the label display when you click there would be: `paper_pdf_location`
2. Shipments should appear there, even when you haven’t completed the whole Flow. I’m still looking into this issue. Could you try adding the `customer_account_id` field? It goes in the same level as `order_id`, you should use this when you are a 3PL acting on behalf of one of your customers.  
Please let me know if that worked for you.  
Have a nice day!  
Tomas

---

<div class="post-metadata">

**Author:** ![april](https://avatars.discourse-cdn.com/v4/letter/a/aca169/32.png) [@april](https://community.shiphero.com/u/april)\
**Post date:** [November 26, 2021, 1:53pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/8 "2021-11-26T13:53:17Z")

</div>

Hi Tomas

Thanks for your reply! Hope you’re having a good Friday so far.

We’ve done the suggested changes but unfortunately we are still not able to see the shipments created in the shipments report page - [https://shipping.shiphero.com/shipments-report/](https://shipping.shiphero.com/shipments-report/)

Can you confirm that this is where we’re supposed to be able to access/view the location of the pdf file we sent through the API?

---

<div class="post-metadata">

**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\
**Post date:** [November 26, 2021, 2:29pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/9 "2021-11-26T14:29:35Z")

</div>

Hi @april!

Thank you, you too!

Yes, that is correct. That is where you should see the shipments you created, even if they were made using the API. That “View Label” should also link to the label pdf link provided in the `paper_pdf_location` field.

Do you mind sharing with me the request ID for the updated query? I’d like to trace it and why it does not appear on that screen.

Kind regards,  
Tomas

---

<div class="post-metadata">

**Author:** ![april](https://avatars.discourse-cdn.com/v4/letter/a/aca169/32.png) [@april](https://community.shiphero.com/u/april)\
**Post date:** [November 26, 2021, 3:02pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/10 "2021-11-26T15:02:07Z")

</div>

Hi Tomas

Thanks for the speedy reply!

Here is the request ID for my most recent test - [request\_id] =\> 61a0cbe066651bc6827ae7f7

---

<div class="post-metadata">

**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\
**Post date:** [November 26, 2021, 7:15pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/11 "2021-11-26T19:15:10Z")

</div>

Hello @april!  
I’ve been running some tests, and I think something is not working correctly. My first tests were on a brand account, but I’m getting the same behavior as you in my 3PL test account.  
I will need to do further research and let you know as soon as I have an update.  
Have a lovely weekend!  
Tomas

---

<div class="post-metadata">

**Author:** ![april](https://avatars.discourse-cdn.com/v4/letter/a/aca169/32.png) [@april](https://community.shiphero.com/u/april)\
**Post date:** [November 30, 2021, 11:29am UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/13 "2021-11-30T11:29:25Z")

</div>

Hi Tomas

Hope you’re doing great.

Can you let me know if there is any update? This is currently a blocker for us ☹

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<div class="post-metadata">

**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\
**Post date:** [December 3, 2021, 4:23pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/15 "2021-12-03T16:23:59Z")

</div>

Hello @april!  
The engineering team is still looking at the issue. It is still in the backlog, but there is no ETA.  
Feel free to ask for updates as many times as you require.  
Have a nice weekend!  
TomasFD

---

<div class="post-metadata">

**Author:** ![april](https://avatars.discourse-cdn.com/v4/letter/a/aca169/32.png) [@april](https://community.shiphero.com/u/april)\
**Post date:** [December 8, 2021, 10:36am UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/16 "2021-12-08T10:36:52Z")

</div>

Hello Tomas

Do you have any new updates for me? Thanks.

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<div class="post-metadata">

**Author:** ![Theresa](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/theresa/32/377_2.png) [@Theresa](https://community.shiphero.com/u/Theresa)\
**Post date:** [December 8, 2021, 4:18pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/17 "2021-12-08T16:18:50Z")

</div>

Hi @april  
There is no news yet! I put a priority tag on it, but we are in a code freeze for peak so it will not be during this holiday time period.

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<div class="post-metadata">

**Author:** ![april](https://avatars.discourse-cdn.com/v4/letter/a/aca169/32.png) [@april](https://community.shiphero.com/u/april)\
**Post date:** [January 4, 2022, 9:35am UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/18 "2022-01-04T09:35:21Z")

</div>

Hi Theresa

Happy new year! I just wanted to check if we expect to have some update around this soon?

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<div class="post-metadata">

**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\
**Post date:** [January 4, 2022, 6:42pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/19 "2022-01-04T18:42:22Z")

</div>

Hello @april!  
We still don’t have an ETA on this issue. I will repost the need for an update.  
Best,  
TomasFD

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<div class="post-metadata">

**Author:** ![april](https://avatars.discourse-cdn.com/v4/letter/a/aca169/32.png) [@april](https://community.shiphero.com/u/april)\
**Post date:** [January 13, 2022, 3:41pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/20 "2022-01-13T15:41:30Z")

</div>

Hi Tomas

Any news? 🙂

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<div class="post-metadata">

**Author:** ![april](https://avatars.discourse-cdn.com/v4/letter/a/aca169/32.png) [@april](https://community.shiphero.com/u/april)\
**Post date:** [January 19, 2022, 11:25am UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/21 "2022-01-19T11:25:40Z")

</div>

Hi Tomas

Are you able to provide an estimated timeline on when we can expect some update on this topic?

Appreciate an update. Thanks!

---

<div class="post-metadata">

**Author:** ![tomasfd](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomasfd](https://community.shiphero.com/u/tomasfd)\
**Post date:** [January 19, 2022, 8:21pm UTC](https://community.shiphero.com/t/unable-to-create-shipments/1702/22 "2022-01-19T20:21:50Z")

</div>

Hello @april!  
Apologies for the late answer.  
EN team is working on it, they didn’t provide an ETA yet.  
Kind regards,  
TomasFD

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