# Unicode Characters in Name/Address **URL:** \ **Category:** GraphQL API\ **Created:** [June 16, 2023, 7:39pm UTC](https://community.shiphero.com/t/unicode-characters-in-name-address/2505 "2023-06-16T19:39:58Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Raj](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Raj](https://community.shiphero.com/u/Raj)\ **Post date:** [June 16, 2023, 7:39pm UTC](https://community.shiphero.com/t/unicode-characters-in-name-address/2505/1 "2023-06-16T19:39:58Z")
Hi, I’ve been sending unicode characters in the format “\uXXXX” and so far I wasn’t facing any problems. But recently several orders have literally that text in Name/Address field of buyer. Example order id where those chars are Correct: 307305957 Example order id where those chars are Wrong: 367114696 Both were created using the same application. Could you pls let me know if I’m doing something wrong or if something changed on SH’s end and what’s the fix? Thank you Raj ---
**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\ **Post date:** [June 19, 2023, 11:32am UTC](https://community.shiphero.com/t/unicode-characters-in-name-address/2505/2 "2023-06-19T11:32:16Z")
Hey @Raj, Thanks for reaching out! I’ll take a look into those examples and get back to you shortly. Best, RayanP ---
**Author:** ![Raj](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Raj](https://community.shiphero.com/u/Raj)\ **Post date:** [June 19, 2023, 1:15pm UTC](https://community.shiphero.com/t/unicode-characters-in-name-address/2505/3 "2023-06-19T13:15:46Z")
Thank you @sh-agent - looking forward to it ---
**Author:** ![Raj](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Raj](https://community.shiphero.com/u/Raj)\ **Post date:** [June 20, 2023, 1:10pm UTC](https://community.shiphero.com/t/unicode-characters-in-name-address/2505/4 "2023-06-20T13:10:39Z")
Hey @sh-agent, did you get a chance to look into it? ---
**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\ **Post date:** [June 20, 2023, 4:09pm UTC](https://community.shiphero.com/t/unicode-characters-in-name-address/2505/5 "2023-06-20T16:09:46Z")
Hey @Raj, Thanks for hanging in there! Do you have a more recent example where the characters are correct? I wasn’t able to go back far enough to see the request body in the example you provided. Please let me know if you have any questions or concerns. Best, RayanP ---
**Author:** ![Raj](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Raj](https://community.shiphero.com/u/Raj)\ **Post date:** [June 20, 2023, 4:36pm UTC](https://community.shiphero.com/t/unicode-characters-in-name-address/2505/7 "2023-06-20T16:36:10Z")
Maybe this? 364280493 Most of the recent ones I got have that problem. ---
**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\ **Post date:** [June 21, 2023, 3:55pm UTC](https://community.shiphero.com/t/unicode-characters-in-name-address/2505/8 "2023-06-21T15:55:18Z")
Hey @Raj, Thanks for hanging in there! Reviewed this one with the team and ultimately decided to escalate it to our Engineering Team to take a look at. Looking forward to updating you! Best, RayanP ---
**Author:** ![Raj](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Raj](https://community.shiphero.com/u/Raj)\ **Post date:** [June 21, 2023, 5:23pm UTC](https://community.shiphero.com/t/unicode-characters-in-name-address/2505/9 "2023-06-21T17:23:37Z")
Thank you @sh-agent - appreciate your help! ---
**Author:** ![Raj](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Raj](https://community.shiphero.com/u/Raj)\ **Post date:** [July 31, 2023, 6:49pm UTC](https://community.shiphero.com/t/unicode-characters-in-name-address/2505/11 "2023-07-31T18:49:12Z")
Hey @sh-agent - is there an update/explanation here pls? It’s been over a month… thank you ---
**Author:** ![sh-agent](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@sh-agent](https://community.shiphero.com/u/sh-agent)\ **Post date:** [July 31, 2023, 7:48pm UTC](https://community.shiphero.com/t/unicode-characters-in-name-address/2505/12 "2023-07-31T19:48:01Z")
Hey @Raj, Thanks for hanging in there! Unfortunately, at the moment I have no updates regarding this case. I will bump the issue in hopes of getting this looked at sooner. Please let me know if there’s anything I can do to assist in the meantime. Best, RayanP ---
**Author:** ![Raj](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Raj](https://community.shiphero.com/u/Raj)\ **Post date:** [July 31, 2023, 7:51pm UTC](https://community.shiphero.com/t/unicode-characters-in-name-address/2505/13 "2023-07-31T19:51:22Z")
Please push for priority on this as a major client is facing lots of problems because international addresses are being printed incorrectly on labels. They sent me screenshots showing the issue, which I can share in DM if it helps in any way. ---
**Author:** ![Raj](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Raj](https://community.shiphero.com/u/Raj)\ **Post date:** [August 9, 2023, 8:32pm UTC](https://community.shiphero.com/t/unicode-characters-in-name-address/2505/14 "2023-08-09T20:32:45Z")
Hey @sh-agent, Any update pls? ---
**Author:** ![Raj](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Raj](https://community.shiphero.com/u/Raj)\ **Post date:** [August 22, 2023, 3:23pm UTC](https://community.shiphero.com/t/unicode-characters-in-name-address/2505/15 "2023-08-22T15:23:12Z")
Bump - are there any updates?