# Webhook when creating shipping (rma) not sending "shiping\_name" **URL:** \ **Category:** GraphQL API\ **Created:** [September 14, 2020, 5:20pm UTC](https://community.shiphero.com/t/webhook-when-creating-shipping-rma-not-sending-shiping-name/803 "2020-09-14T17:20:58Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![nestor](https://avatars.discourse-cdn.com/v4/letter/n/e495f1/32.png) [@nestor](https://community.shiphero.com/u/nestor)\ **Post date:** [September 14, 2020, 5:20pm UTC](https://community.shiphero.com/t/webhook-when-creating-shipping-rma-not-sending-shiping-name/803/1 "2020-09-14T17:20:58Z")
Hi there, We’ve noticed that the data received in the webhook when “rma” is generated doesn’t contain the shipment\_name. I can only see: shipping\_method, shipping\_carrier and shipping\_address. Is it possible to modify this? Or how do I get the shipping\_name? Due to our systems we’re only able to get the type of shipping through the name so we can create it accordingly (24h express or 3-5 days). That information is on shiphero but it seems is not contained in the request we get when webhook is triggered. Any help would be much appreciated… Thanks!! Cheers. ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [September 15, 2020, 2:03pm UTC](https://community.shiphero.com/t/webhook-when-creating-shipping-rma-not-sending-shiping-name/803/2 "2020-09-15T14:03:00Z")
Hi @nestor! This is for the [Return Update Webhook](https://developer.shiphero.com/webhooks#return-update-webhook), right? And is there any chance you could give me a screenshot of what the shipment\_name displays on the UI? Thanks in advance! Tom ---
**Author:** ![nestor](https://avatars.discourse-cdn.com/v4/letter/n/e495f1/32.png) [@nestor](https://community.shiphero.com/u/nestor)\ **Post date:** [September 15, 2020, 3:10pm UTC](https://community.shiphero.com/t/webhook-when-creating-shipping-rma-not-sending-shiping-name/803/3 "2020-09-15T15:10:11Z")
Hi @tomasw, thanks for answering! 🙂 It is in fact for the [Return Update Webhook](https://developer.shiphero.com/webhooks#return-update-webhook) and the [Generate Label Webhook](https://developer.shiphero.com/webhooks#generate-label-webhook). Attached you’ll find the two types of shipment we have (in shiphero, order details). Each method has its own name and for each method the shipping have to be different. ![Screen Shot 2020-09-15 at 17.00.29](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/44dd10c89ce76707c85d3bc5253ec683800dddca.png) ![Screen Shot 2020-09-15 at 17.01.04](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/9f1d085ffb9b94211155fb5aacd5964415b98109.png) ---
**Author:** ![tomasw](https://sea2.discourse-cdn.com/flex020/user_avatar/community.shiphero.com/tomasw/32/248_2.png) [@tomasw](https://community.shiphero.com/u/tomasw)\ **Post date:** [September 16, 2020, 1:29pm UTC](https://community.shiphero.com/t/webhook-when-creating-shipping-rma-not-sending-shiping-name/803/4 "2020-09-16T13:29:05Z")
Hi @nestor! Thanks for confirming that! As for the Generate Label Webhook, it should be available in the payload as _ **shipping\_name** _, for example: “shipping\_name”: “Manual Order Shipping Method”, But it won’t be available on the [Return Update Webhook](https://developer.shiphero.com/webhooks#return-update-webhook) because that webhook is for the return itself, while that “shipment info” box that you see on the screenshot is from the order, and not the return. When generating the return there are only two options, the Carrier and the Method: ![Screen Shot 2020-09-16 at 10.26.55](https://us1.discourse-cdn.com/flex020/uploads/shiphero/original/1X/7de2a208ec07f594e96fa0cd994ca2f548daefce.png) Let me know if that doesn’t help or I could explain better Thanks again! Tom