Generate Label Webhook Return Information

Hi there!
We already count with one generation label webhook. Our response to a label generation request already contains fields like: " shipping_carrier " and " shipping_name "

We want to know if it’s possible to show that info on the Shipments panel from the order details page.


Hi @kipez!
At the moment we only display the name of the method only.
This is
shipping carrier: We set it to be Api by default to distinguish it from regular carrier’s and then we set the Method to be the one defined for the endpoint.
What would be the use case for displaying this?
Thanks in advance!

Thanks for the quick answer.

In our end (webhook) we use different carriers and methods. We would like to see that reflected on shiphero web portal, with purposes of clarity for the user. “Api - flexlogic” sounds pretty generic. And since we already return that information, we are interested in showing it.
Sounds viable for you?

Thanks for clarifying that @kipez!
I just logged a Request for this to be changed and display the Method and Carrier sent back with the webhook.
I will let you know as soon as the request gets reviewed by our engineering team.
Thanks for the patience!

Thanks a lot @tomasw

Hi there!!
Any update on this?

Hi @kipez!
I apologize for the delayed response.
Unfortunately, we won’t be able to make this at the moment.
I will keep this request open in case we could reopen in the future.
I apologize for any inconvenience and thanks for the patience

Thanks @tomasw
Ok we got it.
Any technical reason why it cannot be done?

Thanks for understanding @kipez, and I apologize for the lack of context.

It’s a decision based on the resources we have for working on this.
Eventually, this screen will be replaced, as a part of our migration to the new UI (like the one we have at )

This Order page has a legacy code that is not being worked on for improvements but only if there is a bug.

So I logged this ticket so it can be considered when making that migration and re-open if possible then.
Thanks again!

Thanks @tomasw
Very appreciate it.
We will wait for the new UI.

HI @tomasw,
hope you are well. Do you any projected ETA on the new order page UI?

Hi @veraioele! Thanks! hope you are well too
I asked our team about it, but unfortunately, that is still not on our short-term plans, so no ETA at the moment. I will try to get you an ETA as soon as possible.
Thanks again!

Hello, checking in on this thread. Could you please let me know if this will be implemented this year?
Thank you

Hello, a follow up here.

Hi Vera!
My apologies for the delayed response. We don’t have plans in the short term to work on this, but I will let you know as soon as we have any news about it.
I apologize again for the inconvenience!

Hello, I would like to check in on the status of this FR. Since ShipHero doesn’t allow us to upload list of shipments to orders via CSV, we need be to be at min update orders via API with proper shipping carrier and method. Please advise if this will ever be allowed.

Hi @veraioele!
I apologize for the delayed response.
Unfortunately, this remains with the same status since last checked and we won’t be able to do this in the near future.
Again we apologize for the inconvenience and please let us know if there is anything else we could help with!

Hi @tomasw,
could you please explain why this is so difficult to implement? You are allowing tracking number updates but it is useless if we can’t specify carrier and method for a tracking number.
Thank you

Hi @veraioele!
I apologize for the lack of context about it. We don’t have the engineering resources to take this task at the moment, so that is why we are not taking this.

Thanks again and we apologize for the inconvenience!