Long Response Time for orders Query (first: 2)

GraphQL API
1

Hi team,

I’m noticing a very long response time (~144580ms) when running the following query to fetch just the first two orders since “2025-03-01”. Is this expected? It seems unexpectedly high, is it due to the volume of orders being filtered?

query {
  orders(
    order_date_from: "2025-03-01"
  ) {
    request_id
    complexity
    data(first: 2) {
      pageInfo {
        hasNextPage
        hasPreviousPage
        startCursor
        endCursor
      }
      edges {
        node {
          id
          order_number
          fulfillment_status
          order_date
          account_id
          priority_flag
          shipments {
            created_date
          }
          line_items {
            edges {
              node {
                id
                quantity
                product_name
              }
            }
            total_count
          }
        }
        cursor
      }
    }
  }
}

Let me know if there’s anything I should look into or tweak on my end.
Thanks.

2

Hello,

That is an unusually long time for the call to respond. In either order were there large numbers of line items or shipments returned?

3

No, not really. One order has 2 line items and 1 shipment, and the other has 1 line item and 1 shipment.
Let me know if there is anything I can share to help. Happy to provide more details if needed.

4

If you could submit a ticket through ShipHero support here and include the full query response. This will allow us to examine logs associated directly with your account and you to share response info with more privacy.

1 Like