SOME shipments queries on Tracking_number NOT retrieving Orders

GraphQL API
1

Hi, The below query works 'most of the time, but it fails to retrieve anything for certain tracking IDs and it’s repeatable 100%.

		  shipments(tracking_number: """ tracking_number """){
			request_id
			complexity
			data(first:50 " pagination "){
			  edges{
				node{
				  created_date
				  legacy_id
				  order{
				    id
					order_number
					legacy_id
					shop_name
				  }
				}
			  }
			  pageInfo{
				endCursor
				hasNextPage
			  }
			}
		  }

Doesn’t work (but I can see these shipments and their orders in the webui):
286035557351
286034379300

Works:
286418677906

If it matters, we’re a 3PL and running the queries on parent account.

Thank you

2

Hi - THREE days and no response.
Can someone pls look into this?

3

ANYONE?
(Btw the reply rules that automatically are blocking replies here suck a**)

4

Hi Raj.

Apologies for the late reply.

Our API team is going through some changes and is working through a large backlog of work.

Can you share the Request ID for one of these.
This will give me the acct/data info i need to investigate.

Thank you.

5

Hi Austin, Thank you for the reply.
Here’s an example request id where it doesn’t work - “67fe51f41cb6e504469c3384”

6

Hi Raj. Still investigating here.

I am able to reproduce as well when i query the shipment on that order directly by id i get an error saying shipment not found.

I will continue to update as i find more.

thanks

7

That’s great - pls let me know once you find out more