Allocated Warehouse gets Overwritten

[erik]

Hi,

Our integrations to Shiphero are live but we see different behaviour in the test environment compared to the productive environment. When we send out orders to Shiphero for a specific warehouse, it gets overwritten with a different warehouse Id in the shiphero system.

The query below is for our warehouse in the UK (V2FyZWhvdXNlOjEwODE3NA==) but when we check the system afer a successful post we see that the order is registered for a different warehouse, (V2FyZWhvdXNlOjkxMzk2).

{“query”:"mutation Order_create { order_create( data: { order_number: "80000098" shipping_address: { XXX } line_items: [ { sku: "en-qtp-blk-03" partner_line_item_id: "80000098000010" quantity: 300 price: "0" warehouse_id: "V2FyZWhvdXNlOjEwODE3NA==" … }

Is this a setting in Shiphero we need to adjust?

[tomasfd]

Hello Erik,
That is because multi-warehouse allocation rules are set in your account and run over anything else. You can ask your CSM to set them according to your needs; you could use order tags to trigger them, for example.
Have a nice day!