Can a closed PO be reopened?

GraphQL API
1

Hi there,

My colleague and I have noticed a few purchase orders that when closed and then “reopened” (i.e. changes to another status other than “closed”), the date_closed still remains.

Is it by design that the first date_closed value always remains, even if the PO does get re-opened?

All the best,
Colin

2

Hey @cschouten,

Thanks for reaching out!

I’ll look into this and get back to you.
Please let me know if there’s anything I can do to assist in the meantime.

Best,
RayanP

3

Hey @cschouten,

Thanks for hanging in there!

I’d like to double check with you on the points below:
Are you closing the PO via the API or the UI, and are you observing this via the API or the UI?

Please let me know if you have any questions or concerns.

Best,
RayanP

4

Happy to clarify.

We’re closing the PO through the UI, and when we consume data through the API, we observe the status being updated; however, the date_closed value still remains.

All the best,
Colin

1 Like
5

Hi @Rayanp,

Any updates on this issue?

All the best,
Colin

6

Hey @cschouten,

Thanks for your patience!

I’ve escalated this issue to our Engineering Team to have them investigate.
I’ll update you here as soon as I learn more.

Please let me know if there’s anything I can do to assist in the meantime.

Best,
RayanP

7

Thanks @Rayanp.

On a related note, would the PO Update webhook send an update if the PO record was deleted?

The documentation reads:

This URL is the URL that you setup on your system, so we can push updates. This webhook will be called anytime a purchase order is created or updated.

All the best,
Colin

8

Hey @cschouten,

Could you explain further on what you mean by PO record deletion?
The webhook will also fire when a PO is set to canceled and closed.

Please let me know if you have any questions or concerns.

Best,
RayanP

9

Sure thing.

We’ve encountered a few errors with one of our operational dashboard that relies on updates from the PO API endpoint. Here are two problems we’re experiencing:

  1. POs with no line items are archived on the front end, but not marked as closed or cancelled on the backend. Ex id. UHVyY2hhc2VPcmRlcjoxNTkzMzU0

  2. PO line items are removed from POs, but not marked as cancelled on the backend. Ex id. UHVyY2hhc2VPcmRlckxpbmVJdGVtOjIzMDI4NTc1

If ShipHero does send updates if something is cancelled or closed, these two aforementioned PO IDs should have an updated status via the API, but alas they do not.

All the best,
Colin