Customer Note for Custom Engraving


Our customer will have some custom engravings done on their end and need a place to put the data. The item will already be here at the warehouse with us with the engravings done. They need to know if the API field “custom_options” would be a good place to put that data.

“For orders with personalization (monograms, engravings etc), how would we send this information through in Shiphero? Should we send it through the API field “custom_options” or “option_title” or something else?

Thank you!

Hey @rachel.flippen,

Thank you for reaching out and welcome to our Developer Community!
I’ll look into this and get back to you shortly.


Hey @rachel.flippen,

Thanks for hanging in there!

The custom_options under the line_items edge in an order_create mutation would work for a case like this.

Please reference this page on our Developer Site that explains how to input this field in your order_create and order_update_line_items mutations.

Please let me know if you have any questions or concerns.


Hi Ryan,

Thank you so very much!

1 Like