Get shipping box information for custom boxes with the Generate Label Webhook

GraphQL API
1

Hi,
We are using the Generate Label Webhook to generate labels.
The payload sent contains some information about the packages (width, length…) but no data useful to idenfity the shipping box itself. A box_code field is present but it only give “custom”, we can’t do anything with that.

"packages": [
        {
            "weight_in_oz": 3.58,
            "width": 5.91,
            "length": 5.91,
            "height": 3.94,
            "line_items": [
                {
                    "sku": "SKU-PRODUCT",
                    "tariff_code": "00.00.00.000",
                    "price": 100,
                    "customs_description": "CUSTOMS_DESC",
                    "customs_value": "100.00",
                    "line_item_id": 1238903,
                    "quantity": 1,
                    "weight": 0.05,
                    "partner_line_item_id": "608024756f9b1c0009f89f81",
                    "id": "608024756f7b1c0009f89f81",
                    "country_of_manufacture": "",
                    "product_name": "product",
                    "name": "A name",
                    "ignore_on_customs": false
                }
            ],
            "box_code": "custom"
        }
    ]

A box_id field or barcode would be sufficient.
Is there something that Shiphero can do for us regarding this ?
Thanks in advance

2

Hi @PierreM

Thanks for reaching out! And we apologize for the delayed response about this
Let me see if we could post a Feature Request to include more details regarding the Box information.
For your case, do you happen to have a Request ID for a Query in which you are expecting to see Box Name and seeing this Custom instead?
Thanks in advance!
Tom

4

Hi @tomasw ,

Thank you for your anwser.
Here is a request id where the request returns box_code=“custom” instead of the box name : ca1d0c0d-58fa-4bc8-92a2-53093db520be
A box_id would be sufficient.

5

Hi @tomasw, any update on this one?
Thanks

7

Hi @paul-wing & @PierreM
My apologies for the delayed response about this.
We currently have an engineer adding those fields to the Generate Label Webhook (not a clear ETA yet, but being worked on)
Thanks again for the patience! And I will keep you updated of when this goes out
Tom

8

Hi @tomasw - this is something we need too, is there any update on this yet (it doesn’t reflect in the examples in the docs if so)?

9

Hi @steveday,
This has been developed and you should be seeing box and box id in the webhook.