Issue Refund section on Returns

Hey team!

I’m building a returns integration for a merchant.

When creating a return with the GraphQL API, is there a way to remove the Issue Refund section at the bottom?

We handle refunds from our own application and we don’t want the merchant to accidentally double refund.


Hi @christiansadi
Welcome to our community!

Is this the section you are referring to?:

If that is the case, then it would need to be restricted from a UI side.
This section will only work for Shopify-connected orders actually, if they are not connected to Shopify this refund will not take place.

Please let us know if that doesn’t help.
Thanks in advance!

1 Like


There is now an option when creating a return via API to disable the issue refund section.

This solves this problem.

Thank you ShipHero devs!


1 Like