If you could build an integration with some of or the following:
Hey Sam,
We built for Loop Returns and did a beta with a few of our customers but there was flaw with their API, it didnât allow you to retrieve just recently updated returns, which made it impossible to use for larger accounts (which is who we primarily serve). Once Loop is done with their integration with the core Shopify product, they should re-engage and weâll try again. Thereâs also a new ShipHero developed customer facing returns option that will be available in the next few months.
Hey Aaron,
Weâre looking to integrate Shiphero for a client (and their warehouse) for a returns platform that syncs with Shopify, not unlike Loop.
While weâve been able to map the integration end points with Shiphero, while trying to fetch ShipHero order ID by passing Shopify order name in the following API /v1.2/general-api/get-order/
we get a â500 Order not foundâ when passing shopify order name without the â#â AND we get â500 Invalid Requestâ when we pass an order number starting with â#â. Our clientsâ order names typically start with a â#â
Whats the best way to resolve this issue? Weâve tried a bunch of different ways like encoding order number in URL, passing the order number by appending âORDER-â at the beginning of the request, and also passing Shopify Order ID despite having the Shopify order name
Again, this platform is built for large customers and integrates with multiple 3PL software, ERPs etc and weâre just facing an issue with SH APIs at the moment.
Appreciate your help.
@KSridhar if youâre building a new integration use the GraphQL API, the REST API is deprecated.
The order id (not number) from shopify which will be all numbers should work. If that doesnât work please email support@shiphero.com with the request and the client account number and weâll look into it for you.
We responded via support, to post the answer here for other people, include in the request all_orders=1 and it will. If all_orders =1 isnât sent in, it searches for orders created with the source that matches your token and your example was created from Shopify not your token.