Permission Issue while Creating Returns as a Third party Developer

GraphQL API
1

I’m trying to generate returns for a client who is using Shiphero.
I have third part developer credentials, but whenever I try to create a return using the create return mutation, I get a permission error from the GraphqlAPIs and the below error response

As a third party developer, where and how can I or ask my client to change the permissions, so that i have return creation access.

{
“errors”: [
{
“message”: “Cannot access the requested int. Permission denied”,
“operation”: “return_create”,
“field”: “return_create”,
“request_id”: “605c7aa06e72b1700b4a00fd”,
“code”: 9
}
],
“data”: {
“return_create”: null
}
}

2

Hi @somitpangtey
I apologize for the delayed response about this!!

It seems like that warehouse ID might be invalid for that account. Try doing the following Query:

query {
  account {
    request_id
    complexity
    data {
      warehouses {
        id
        legacy_id
      }
    }
  }
}

And use the warehouse IDs that return on that Query.

Please let us know if that still doesn’t fix the problem.
Thanks again for the patience!
Tom

3

Thank you Tomas for your reply, however it doesn’t work.

I double checked and I’m sending the correct warehouse.

Regards,

4

My apologies for that @melvinj.hidalgo!

When you do the query above:

query {
  account {
    request_id
    complexity
    data {
      warehouses {
        id
        legacy_id
      }
    }
  }
}

What is the response you see? (with the request id)
Thanks again for the patience!
Tom

5

This is what I’m getting:

{
“data”: {
“account”: {
“request_id”: “60b174e89ff075b51fd5bf9b”,
“complexity”: 1,
“data”: {
“warehouses”: [
{
“id”: “V2FyZWhvdXNlOjcwNjEz”,
“legacy_id”: 70613
}
]
}
}
}
}

I already tried with both id, and legacy_id within the request for returns, neither worked.

6

Hi,
On the initial return creation, it was for acct 60490, which is a test account and does not have the warehouse 14732 associated with it.

7

On the request for the warehouse id, it was made through 60638 Which is also a test account and does not have that warehouse id associated with it

8

Hi @melvinj.hidalgo!
Maybe you are still using the credentials from the test account instead of your client account?
If you want you could open a ticket for support so you can share with us your user’s email address over there and we can investigate further (to avoid putting your email on this forum)

Thanks again!

9

Thank you Tomas, can you please let me know how can I get in contact with support? we have an internal contact (Yosef) but he told me to raise the question here in this forum.

10

Hi @melvinj.hidalgo ,
Support@shiphero.com will get you the assistance that you need. Please let them know that you were sent from Tomas in Community!