Hello
We use ShipHero API to create order in our system.
When we use /auth/token to get access token. Sometimes the API response is an Unauthorized error, while other times it is successful now.
But we didn’t change password and username.
Could someone help us to check why we get Unauthorized error sometime ?
Hey @jiasian ,
Thanks for bringing this to my attention and welcome to our Developer Community!
I’m investigating this currently and will get back to you as soon as possible with an update.
Please let me know if there’s anything I can do to assist in the meantime.
Best,
RayanP
Hey @jiasian ,
Thank you very much for your patience.
We have some good news! The issue has been mitigated, so you should experience immediate improvements. Furthermore, our team is very close to implementing a permanent fix, and I’m standing by for final confirmation. I will keep you posted as soon as we learn more.
Please let me know if there’s anything I can do to assist in the meantime.
Best,
RayanP
Hey @jiasian ,
Thanks for hanging in there!
Our Engineering Team has confirmed that this issue should now be fixed. Before we close out this ticket, I’d like to ensure everything is okay on your end. Please let me know if you are experiencing any issues related to this.
Best,
RayanP