400 runtime error in Get Products module

Make.com Integration
1

hello, I have been running a make dot com scenario with a get products module that has been working perfectly and now all of sudden it is giving me a 400 runtime error. I removed credentials and re-added them and they successfully saved. Below is what make is sending to ship hero as an input (this sku exists and has run in this very scenario many many times):
[
{
“paginate”: false,
“dataQuantity”: 1,
“productFilters”: [
{
“optionValue”: “TSK2713UBX”,
“parameterOption”: “sku”
}
]
}
]

2

Here is the make dot com support response:
In the Get a Product module, the request sent to the GraphQL endpoint is trying to retrieve a field called packer_note from the Product type. However, this field no longer exists in ShipHero’s current GraphQL schema. It was working earlier, which suggests that something may have recently changed on ShipHero’s side.

1224×583 143 KB

I recommend contacting ShipHero support for clarification, and you can share the attached API log with them for reference.

{
    "response": {
        "status": 400,
        "headers": {
            "date": "Fri, 10 Oct 2025 12:58:44 GMT",
            "content-type": "application/json",
            "content-length": "116",
            "connection": "close",
            "server": "gunicorn",
            "vary": "Cookie"
        },
        "body": {
            "errors": [
                {
                    "message": "Cannot query field 'packer_note' on type 'Product'.",
                    "locations": [
                        {
                            "line": 1,
                            "column": 717
                        }
                    ]
                }
            ]
        }
    },
    "request": {
        "url": "https://public-api.shiphero.com/graphql",
        "headers": {
            "user-agent": "Make/production",
            "source": "make.com",
            "expires": "2025-11-04T00:59:30.875Z",
            "content-type": "application/json",
            "authorization": "***"
        },
        "method": "POST",
        "body": {
            "query": "{products(analyze:false sku: \"AN0302-04BX\" ){request_id complexity data(first: 1){pageInfo{hasNextPage hasPreviousPage startCursor endCursor}edges{node{id legacy_id account_id name sku barcode country_of_manufacture dimensions{weight height width length}tariff_code kit kit_build no_air final_sale customs_value customs_description not_owned dropship needs_serial_number thumbnail large_thumbnail created_at updated_at product_note virtual ignore_on_invoice ignore_on_customs needs_lot_tracking fba_inventory{id legacy_id quantity marketplace_id merchant_id}images{src position}tags vendors{vendor_id vendor_sku price}kit_components{id legacy_id account_id sku quantity}cases{id legacy_id case_barcode case_quantity}packer_note}}}}}"
        }
    }
}

Based on the ShipHero documentation, our modules are sending the correct request, but the ShipHero endpoint is still returning an error. In the meantime, I suggest using the “Execute a GraphQL query” module as a workaround.

As a reminder - I am using the built-in module for Shiphero with make dot com. I am using a standard filter inside Get Products by just querying the sku. packer_note appears to be causing the issue so is there a way Shiphero can fix the connection with make dot com? Otherwise I will execute a graphql pull but would seem pointless to have a module that does not work.

Please advise asap!

3

Hello,

This issue has been resolved and you should see expected behavior in the module resume. In the future for the most prompt and direct assistance please contact support@shiphero.com.

Thanks,