Access to development sandbox

Getting Started
1

We are working on integrating of ShipHero with our e-commerce platform. We have sent messages to the contact email and have also gone through the Partners form on this URL:

shiphero .com/partners/

Which redirects to 404 now.

After going through the partners form I got an email saying that someone would follow up and give me us a walk through. That happened over 2 weeks ago and haven’t heard back from anybody.

At this point is a blocker on the projects we are developing; I would like to know how can I get a hold of sandbox credentials to kick start the integration, is there an alternative route to make the integration?

2

Hello, @Quantic! Welcome, and apologies for the inconvenience you have been facing.
Is it Ok if I reach out directly to the email you use to register on this platform?

3

Hi Tomas,

Thanks for responding, yes you can reach me at the email I used to signup in this platform.

4

Hey Tomas,

I was wondering if you had the chance to respond to my email. I haven’t received any messages yet.

Thanks

5

Hey @Quantic I just sent you an email

6

We are working on an integration as well. We have a sandbox account and have given developer access and generated a token. Do we use the public-api endpoint or is there another? Each graphql request returns: {“message”: “Unexpected error. Please contact a system administrator.”}

Thanks!

7

Hello Paul and Welcome!

Your developer account access token should have full permissions to the public-api endpoint. If you post a full request body here I can take a look at it to troubleshoot. Also any failed requests request IDs would help me look into specific failed calls.

8

Hi Nathan, we found the error. The “shape” of the request is a little different than our GraphQL API so that was the problem. For those who may follow a sample raw request body for the products example would be:

const body = {
query: `query { products {
request_id
complexity
data(first: 10) {
edges {
node {
id
sku
}
}
}
}
}`
};
const response = await fetch(endpoint, {
method: ‘POST’,
headers: {
‘Content-Type’: ‘application/json’,
‘Authorization’: `Bearer ${apiToken}`
},
body: JSON.stringify(body)
});

More complicated requests would include parameters and types with string literal substitution.

Thanks for your help…