API Issue - Potential timeout issue

Hi there,

Are the API servers undergoing maintenance at the moment? We’ve had a few data pipelines break this morning, but previously they ran just fine.

All the best,
Colin

Hey @cschouten,

Thanks for reaching out!

I don’t believe there is any planned maintenance for today. This might be related to a log in issue that we just fixed, is this issue still happening for you?

Please let me know if you have any questions or concerns.

Best,
RayanP

We were encountering some timeout issues, but it looks like we’re good now. Thanks @sh-agent.

May I ask what this log issue fixed? Seems like there was some impact after pushing the fix. Is there a way for us to subscribe to any product updates that could affect the API?

All the best,
Colin

Hey @cschouten,

Thanks for hanging in there!

You can subscribe to ShipHero Status to get status updates about issues that would severely impact our platform.

Please let me know if you have any questions or concerns.

Best,
RayanP