Shipments timeout issue

Hi there, I maintain a legacy app that pulls data from the API. One of the things we need is a list of Shipments and till the 24th of November that was running with no problems. We pulled shipments for the past 3 days every time we made a call. As of the 24th, this API call times out every time we run it. I experimented a little bit and if I reduce the range of times, it seems to work. So instead of 3 days between the from and to dates, I tried a difference of 24 hours and even 12 hours, both of these work.

Is this a known issue or am I just being dense?

Hi @omario,

Thanks for reaching out and welcome to our Developer Community!

This is not a known or common issue. I’d be happy to take a look if you could privately share the entire request/response along with headers.

Please let me know if I can do anything to assist in the meantime.


Thanks for the reply Ryan. Is there a way for me to DM you or something or can I just reply here?

Hey @omario,

Thanks for hanging in there!
I’ve gone ahead and started a private message thread between us for this one.