API request and response times don't match

GraphQL API
1

Hello, please see request and response time below. Time stamps don’t work correctly:

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2

Thank you for the heads up, @veraioele we will get this sent to engineering.

3

Hello, any updates here?

4

Hi @veraioele
I do not have an update, we are still looking into this

5

Hello, when should we expect a feedback on this request?

6

Hi Vera,
Can you send a request id or a text version of your sample? Also, I see that you have not specified a warehouse in your query. Would it be associated with the NY time zone or the CA time zone? Thanks in advance!

7

Hi Theresa, we use UTC time zone for everything as it was advised by Shiphero. We are working with all our warehouses.
Thank you

8

Hello @veraioele!
I’ve been doing some tests, and I see the difference. I also tested other timeframes to ensure it is not an edge case, and it’s the same for all I tried in that particular query.
At first, I thought it was related to your account’s timezone -it is UTC -8- but when I did the math, it’s a 7:53 difference, not 8, so I will have to do some further digging.
Have a nice day!
Tomas

9

HI Thomas, thank you for looking into this. Hopefully you can fix it as we are having major reporting issues due to this timing error.

Thank you

10

Hello @veraioele!
I escalated this to engineering, I will let you know as soon as I have an update.
Best regards,
TomasFD

11

HI Thomas, any updates here?

12

Hi @veraioele!
Unfortunately, I won’t be able to offer any updates until after the code freeze is over on the 27th.
I appreciate your understanding.
Best regards,
TomasFD

14

Hi Tomas, happy New Year. Could you please provide update on this bug?

15

Hi @veraioele!
Thank you! Happy New Year to you too.
The issue is still in engineering. I will request an update from them and let you know as soon as they answer.
Have a nice day!
TomasFD