Customs value on shipping label doesn't match

Hello,

I am trying to pass a customs value through the api to use on our international shipments. I am able to successfully post an order with the value listed for each item, and when I query the order everything looks correct. The problem is that on the shipping labels with the customs information listed, the values are the values that are specified in the products module. Due to this issue, customs has started rejecting the shipments and sending them back to our warehouse.

Can I please get some help with this?

I also just realized that the weight of every item on the customs form is 1 lb, 5oz. This doesn’t match the weight specified on each item in the products module.

Hello @claspell11!

Let me look further into this.

Can you share with me an order with which you are experiencing this?
Please send me the order ID, which is the number you can see in the URL when you are on the order details page.

Have a great day!
TomasFD

The order ID is 262289725

Hello @claspell11!

Thanks for sharing the order number. We will look into it and let you know as soon as we have an update.

Have a great day!
TomasFD

Hello!

Is there any update on this?

Thank you!
Jeremiah

Hello @claspell11!

I will check with the engineering team and let you know.

Kind regards,
TomasFD

Hello,

This has been open for several months, has there been any progress?

Thanks,
Jeremiah

Hello @claspell11,

It should be fixed now, could you confirm if now customs docs are being generated correctly?

Otherwise, could you please share new cases?

Kind regards,
TomasFD