Duplicate webhook (Shipment Update) calls

Hello team,

We recently ran our first production test with shiphero and noticed that the webhook is called always twice with exact same request body.

Timeline of the webhook calls:
Feb 27 · 1:51:33.958 PM EST (first webhook call; expected)
Feb 27 · 2:34:30.153 PM EST (second webhook call; not expected)

Is it possible to know which action triggered the second webhook call or prevent the second webhook call on the shiphero side?

Hey @seungjin,

Thanks for reaching out and welcome to our Developer Community!
Looking into this issue now.

Best,
RayanP

Hey @seungjin,

Thanks for hanging in there!

I’ve confirmed that this issue is a bug with the Engineers and I’ve escalated this issue to them to solve. I look forward to updating you here when a fix has been applied.

Please let me know if you have any questions or concerns.

Best,
RayanP

Hi Rayan,
Can you share an update regarding the duplicated webhook call

Hey @seungjin,

Thanks for hanging in there!

This ticket is still making its way to our Engineering Team. I’ll go ahead and bump the issue in hope of getting some eyes on this faster.

Please let me know if you have any questions or concerns.

Best,
RayanP